Kyle McBain
Mokena
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Manager/Bartender Shift Manager
Jojo's Shake Bar
Chicago/Naperville
02.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Bartender
Rock Bottom Brewery
Orland Park
10.2012 - 12.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
Usher/Security Officer
First Midwest Bank Amphitheatre
Tinley Park
05.2011 - 10.2013
- Greeted guests and directed them to their seats.
- Verified tickets for entry into the venue.
- Assisted with seating patrons in a courteous and efficient manner.
- Monitored guest behavior to ensure compliance with safety regulations.
- Answered questions from guests about events, venues, times..
- Assisted in ticket sales when necessary.
- Actively monitored crowd control during large gatherings.
Education
Associate of Arts - Fine Arts
Joliet Junior College
Joliet, IL06-2012
High School Diploma -
Lincoln Way East High School
Frankfort, IL06-2009
Skills
- Operations Management
- Performance Management
- Team Leadership
- Schedule Preparation
- Project Management
- Verbal and Written Communication
- Staff Management
References
References available upon request.
Timeline
Manager/Bartender Shift Manager
Jojo's Shake Bar
02.2022 - Current
Bartender
Rock Bottom Brewery
10.2012 - 12.2021
Usher/Security Officer
First Midwest Bank Amphitheatre
05.2011 - 10.2013
Associate of Arts - Fine Arts
Joliet Junior College
High School Diploma -
Lincoln Way East High School
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