Kyle Jenks
Joliet
Summary
Network Technician with proven expertise in telecommunications, specializing in productivity support and technical troubleshooting. Demonstrated ability to enhance system performance and reliability through effective problem-solving skills. Committed to leveraging technical experience to contribute to organizational success in a reputable company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Technician Level 5 Advanced
Comcast
08.2008 - Current
- Worked my way up from Communication Tech level 1 to Network Tech Level 5 Advanced from 2008
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Experience with customer satisfaction and sensitivity.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Conducted surveys and research to troubleshoot and repair HFC plant from customer to headend.
- Resolved RF and Fiber network issues, addressing outages and plant issues in a timely manner.
- Troubleshoot problems related to RF/Fiber network infrastructure and performance. This included swift resolutions of outages and plant degradation.
- Installed and maintained equipment in infrastructure to ensure optimal performance.
- Ensured mapping and design were accurate and submitted adjustments when necessary
Engineer 2 Capacity Operations
Comcast
01.2023 - 04.2024
- Managed over 300 projects, focusing on timely delivery and quality standards.
Researched design considerations, aligning them with business requirements and usage patterns.
Identified design and configuration problems, implementing effective resolutions.
Monitored project workflows, providing regular updates on task completion status.
Worked alongside construction specialists to refine processes and ensure job efficiency.
Network Surveillance Technician Level 3
Comcast
01.2008 - 01.2011
- Promoted to XOC HFC Desk as Node Health Technician, focusing on node degradation research and team dispatch for repairs.
- Ensured market health scores adhered to specifications through proactive monitoring.
Education
B.S. -
Illinois State University
Normal, IL12.2004
Skills
- Proven ability to manage multiple projects simultaneously
- Effective analytical skills
- Network troubleshooting
- Preventive Maintenance
- Cabling infrastructure
- Cable termination
- Network support
- Problem-solving abilities
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Self motivation
- Project management
Accomplishments
Member of the SCTE (Society of Cable Telecommunications Engineers)
Pinnacle award winner 2022
Consistently achieved Tech of the Month
Network Development Program Mentor
Certification
SCTE: Several Certifications
Timeline
Engineer 2 Capacity Operations
Comcast
01.2023 - 04.2024
Network Technician Level 5 Advanced
Comcast
08.2008 - Current
Network Surveillance Technician Level 3
Comcast
01.2008 - 01.2011
B.S. -
Illinois State University
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