Kyle Iversen
Richmond
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
13
13
years of professional experience
Work History
Senior Sales Associate
Woodstock Heating, Cooling, & Electric
11.2024 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Streamlined sales reporting processes for better data analysis and decision-making capabilities among management teams.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
General Sales Manager
Windy City Motorcycle Company
04.2024 - 11.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Developed and implemented comprehensive salesperson training program.
Pre Owned Performance Manager
GP Strategies
09.2019 - 03.2024
- Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.
- Leveraged analytical tools to provide insight and enhance performance.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Worked with technical resources to conduct root cause analysis and prevent future issues.
- Led teams to drive results and meet production, quality and safety goals.
- Evaluated current processes to develop improvement plans.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Vehicle Sales Consultant
Gary Lang Auto Group
08.2015 - 09.2019
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Service Technician
Gary Lang Auto Group
02.2013 - 08.2015
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
Tire Technician
Discount Tire
04.2012 - 02.2013
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Education
Certificate - Automotive/Diesel Tech
Universal Technical Institute of Illinois
Lisle, IL08.2012
High School Diploma -
Mchenry West Highschool
McHenry, IL09.2011
Skills
- Channel Marketing
- Team-Building Exercises
- Financial Records
- Business Negotiation
- Operational Efficiency
- Team Player
- Strategic planning
- Product knowledge
- Marketing
- Assisting Drivers
- Objection handling
- Management
- Strategic selling
- Verbal and Written Communication
- Territory management
- CRM proficiency
- Solution selling
- Superior Work Ethic
- Negotiation expertise
- Cold calling skills
- Contract negotiations
- Commercial Locations
- Site Installations
- Equipment Maintenance
- Safety Precautions and Measures
- Work Order Following
- Job Site Organization
- Time Management
- Production Efficiency
- Attention to Detail
- Safe Work Practices
Timeline
Senior Sales Associate
Woodstock Heating, Cooling, & Electric
11.2024 - Current
General Sales Manager
Windy City Motorcycle Company
04.2024 - 11.2024
Pre Owned Performance Manager
GP Strategies
09.2019 - 03.2024
Vehicle Sales Consultant
Gary Lang Auto Group
08.2015 - 09.2019
Service Technician
Gary Lang Auto Group
02.2013 - 08.2015
Tire Technician
Discount Tire
04.2012 - 02.2013
Certificate - Automotive/Diesel Tech
Universal Technical Institute of Illinois
High School Diploma -
Mchenry West Highschool
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