- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking and Backpacking
- Camping
- Kayaking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Passionate about balancing physical health with mental and emotional wellness
- Baking
- Music
- Community Cleanup
- Environmental Stewardship
- Animal Welfare Advocacy
Kyle Doyle
Jacksonville
Summary
Proven multitasker and adept in data security, I leveraged strong interpersonal skills to resolve complaints and ensure compliance at the Illinois Secretary of State's Office. Excelling in high-pressure environments, I developed corrective action plans and enhanced client outcomes, connecting them with the correct department when necessary, demonstrating a unique blend of empathy and efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. I'm committed to applying these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Public Service Representative/Lead Employee
Illinois Secretary Of State
08.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database systems.
- Reviewed test results to determine compliance with licensing standards.
- Took notes on examinations and specific case details, updated databases and produced licenses, identification cards and instructional permits when documentation and scoring allowed.
- Assessed and collected fees
- Maintained up-to-date knowledge of applicable state laws, memorandums and regulations.
- Developed and implemented corrective action plans for non-compliance issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Researched and conveyed driving record information to customers with suspensions, revocations and other driving history issues.
- Renewed vehicle registration
- Conducted title transfers, corrections and duplications upon inspection and verification of proper documents, necessary signatures and appropriate notarizations.
- Continually monitored updates to state-specific ethical regulations.
- Directed customers to appropriate departments for specialized assistance.
- Warned violators of infractions or penalties.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Supervised coworkers as Lead Employee to ensure adherence to facility rules and regulations.
- Conducted periodic compliance audits and reviews to identify areas of necessary employee improvement.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Complete and submit daily reports and bank deposits.
- As lead employee, assume the role and duties of manager during absences.
Personal Assistant
Illinois Department Of Rehabilitation Services
08.2015 - Current
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Assisted clients with physical therapy exercises.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Helped clients to maintain independence and quality of life.
- Preserved patient safety by following safety protocols.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Provided emotional support and companionship to clients.
- Developed and implemented individual care plans tailored to needs of each client.
- Developed and implemented activities to improve clients' quality of life.
- Provided assistance with medication management.
- Monitored and reported any changes in clients' physical and mental health.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Used discretion when handling confidential information.
Assistant Wedding Event Coordinator/Bartender
Buena Vista Farms
05.2013 - 10.2016
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Assisted with and adhered to timelines to keep ceremony and reception running smoothly.
- Assisted with setup and breakdown of wedding decorations and supplies.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated transportation and parking arrangements for guests and vendors.
- Supported senior leadership for various events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Granite City Food and Brewery
09.2012 - 05.2013
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Picker
Perma-Bound Book Bindery
05.2011 - 09.2012
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Sorted and organized items in designated areas for easy access.
- Stocked designated items on shelves, end caps and displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Executed regular inventory counts and supply audits to monitor damaged items and losses, and generate insights into purchasing decisions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Followed orders precisely for correct items, sizes and quantities.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Pre-assembled containers to be easily selected by packing associates.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Recorded daily activities for inventory control.
- Marked stock with identification tags and labels to outline information such as storage locations.
Delivery Driver and Catering Coordinator
The Bread Garden Market
08.2009 - 04.2011
- Loaded delivery vans and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against invoices.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Successfully avoided time delivery delays by carefully planning best routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully reviewing orders for completion or assembly and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Ensure any additional serving or warming equipment is included, assembled and operational for events.
Cashier
John's Grocery
08.2008 - 08.2009
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
General Merchandise
Shopko
10.2007 - 07.2008
- Worked with department managers to maintain adequate inventory for regular and promotional demand.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Maintained superior customer service levels by prioritizing customers' needs before merchandising assignments.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Greeted customers and directed to requested products.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Greeted store customers and discussed needs.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Transported merchandise pallets to move in warehouse.
- Received new stock and input values into computer system.
Education
No Degree - Occupational Therapy Assistant
Lincoln Land Community College
High School Diploma -
Jacksonville High School
Jacksonville, IL05-2008
Skills
- Complaint handling
- Strong interpersonal skills
- Data entry proficiency
- Dispute mediation
- Document examination
- Strong typing skills
- Employer compliance
- Multitasking
- Teamwork and collaboration
- Time management abilities
- Data security
Interests
Timeline
Public Service Representative/Lead Employee
Illinois Secretary Of State
08.2022 - Current
Personal Assistant
Illinois Department Of Rehabilitation Services
08.2015 - Current
Assistant Wedding Event Coordinator/Bartender
Buena Vista Farms
05.2013 - 10.2016
Server
Granite City Food and Brewery
09.2012 - 05.2013
Picker
Perma-Bound Book Bindery
05.2011 - 09.2012
Delivery Driver and Catering Coordinator
The Bread Garden Market
08.2009 - 04.2011
Cashier
John's Grocery
08.2008 - 08.2009
General Merchandise
Shopko
10.2007 - 07.2008
No Degree - Occupational Therapy Assistant
Lincoln Land Community College
High School Diploma -
Jacksonville High School
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