Kyle Copeland
Aurora,IL
Summary
Customer service professional bringing extensive experience in automotive industry, specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
7
7
years of professional experience
Work History
Service Advisor
Gerald Hyundai
10.2023 - 10.2024
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, optimizing scheduling for maximum efficiency.
- Collaborated with technicians to ensure accurate diagnostics and timely repairs.
- Managed customer records using dealership management software to maintain information accuracy.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Restoration Technician
Iron Horse Restorations
06.2022 - 09.2022
- Disassembled and reassembled classic cars down to the engine
- Recommended parts and equipment based on compatibility and customer vision
- Found supplier and shop manufacturing workarounds for parts shortage due to supply chain delays
High Performance Technician
BC Raceworks
05.2021 - 03.2022
- Prepped and operated a dyno under extreme performance conditions
- Analyzed engine measures and tuned the vehicle accordingly for max performance
- Contributed to the overall reputation and track performance of a Houston race team
Lead Service Advisor
Alan Webb Auto Group
11.2018 - 12.2020
- Consistently held Top 10 in service advisor CSI for both Nissan and Mitsubishi in the West Coast District
- Increased retention for Nissan and Mitsubishi by setting accurate expectations
- Provided customers with sound recommendations based on OEM maintenance plans
- Utilized parts knowledge to maximize both customer satisfaction and dealer profitability
Diesel Technician
Massey Automotive
08.2017 - 10.2018
- Diagnosed and repaired both diesel and gas vehicles with accuracy and efficiency
- Repaired and replaced powertrain, drivetrain, and electrical components within OEM specifications
- Sent ROs to the parts department with precise diagnostics and corresponding parts needs
Education
Valedictorian -
Hennessey Performance Tuner School
04.2021
High School - undefined
Umatilla High School
05.2012
Skills
- Welding (TIG, MIG, Stick)
- HP Tuner Knowledge
- Customer Service
- Blueprint Writing for Engineering and Fabrication
- Familiarity with multiple dealer and auto platforms
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 technicians.
- Achieved and maintained 950 CSI with accuracy and efficiency.
Timeline
Service Advisor
Gerald Hyundai
10.2023 - 10.2024
Restoration Technician
Iron Horse Restorations
06.2022 - 09.2022
High Performance Technician
BC Raceworks
05.2021 - 03.2022
Lead Service Advisor
Alan Webb Auto Group
11.2018 - 12.2020
Diesel Technician
Massey Automotive
08.2017 - 10.2018
High School - undefined
Umatilla High School
Valedictorian -
Hennessey Performance Tuner School
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