Kyla Johnson
Chicago
Summary
Dedicated and motivated professional with over three years of diverse experience in customer service, food service, retail, and youth programming. Strong work ethic and ability to excel in fast-paced environments while consistently delivering exceptional customer service. Skilled in managing cash transactions and upholding food safety standards. Proven track record of collaborating with teams and engaging effectively with children to foster positive interactions and experiences. Committed to maintaining high service standards through effective communication, multitasking skills, and a solid understanding of operational procedures.
Overview
5
5
years of professional experience
Work History
Crew Member
Chipotle Mexican Grill
Chicago, IL
01.2025 - 10.2025
- Prepared food following safety and sanitation standards
- Worked multiple stations in a fast-paced environment
- Provided friendly, efficient customer service
- Assisted with inventory and training new team members
- Provided training and support to new staff, fostering a collaborative learning environment.
- Delivered exceptional customer service while taking and processing orders efficiently.
- Engage with both internal and external customers in a manner that is both effective and professional, whether in person, through electronic communication, or via telephone.
Usher / Ticket Taker
S3, Inc.
Chicago, IL
06.2024 - 12.2024
- Scanned tickets and assisted guests with seating
- Maintained order and positive guest experience during events
- Maintained knowledge of venue layout, assisting guests with directions and information.
- Implemented safety protocols to ensure compliance with health and security standards.
- Trained new ushers on operational procedures and customer engagement techniques.
- Sold admission, processed payments, and issued tickets.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Oversaw administration and management of all areas of ministry.
- Managed inbound calls, and scheduling appointment for the pastor.
- Utilize computerized systems and software to input, alter, and access data efficiently.
Recreation Leader
Chicago Park District
Chicago, IL
06.2024 - 08.2024
- Supervised children and ensured daily safety
- Built strong relationships with youth and families
- Demonstrated leadership, empathy, and conflict resolution
Retail Sales Associate
Citi Trends
Chicago, IL
02.2023 - 08.2023
- Assisted customers with product selection
- Operated cash register and handled transactions
- Resolved customer concerns professionally
Crew Member
Wendy's
Chicago, IL
03.2023 - 07.2023
- Prepared food and operated register/drive-thru
- Followed food safety and cleanliness standards
Brand Ambassador
J'ream Couture
Chicago, IL
03.2021 - 05.2023
- Modeled and promoted merchandise on social media
- Packaged products and assisted with sales
Education
Associate of Science - Nursing
Malcolm X College – City Colleges of Chicago
Chicago, IL05-2028
High School Diploma -
George Westinghouse Career & Technical Education High School
Chicago, IL06.2025
Skills
- Customer Service
- Food Safety & Handling
- Cash Handling
- Teamwork & Leadership
- Working with Children
- Meal Preparation
- Inventory Assistance
- Basic Life Support
- Organization
- Maintaining Clean Workspaces
- Teamwork and collaboration
- Customer service
- Multitasking and organization
- Time management
- Problem-solving
- Verbal and written communication
- Quality control checks
Languages
English (Fluent)
Spanish (Basic)
Timeline
Crew Member
Chipotle Mexican Grill
01.2025 - 10.2025
Usher / Ticket Taker
S3, Inc.
06.2024 - 12.2024
Recreation Leader
Chicago Park District
06.2024 - 08.2024
Crew Member
Wendy's
03.2023 - 07.2023
Retail Sales Associate
Citi Trends
02.2023 - 08.2023
Brand Ambassador
J'ream Couture
03.2021 - 05.2023
Associate of Science - Nursing
Malcolm X College – City Colleges of Chicago
High School Diploma -
George Westinghouse Career & Technical Education High School