Kya West
Chicago
Summary
Results-driven housing professional with solid background in managing residential communities and fostering positive resident relations. Known for strong focus on team collaboration and achieving results, adapting flexibly to meet changing needs. Proven skills in interpersonal communication and conflict management, ensuring reliable support for residents and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Coordinator
Invitation Homes Inc.
05.2025 - Current
- Coordinated resident services, enhancing community engagement and satisfaction.
- Facilitated communication between residents and management, ensuring timely resolution of issues.
- Assisted property managers with administrative tasks as needed, contributing to smooth daily operations of the community.
- Streamlined communication between residents and management through organized meetings and feedback sessions.
Leasing Consultant
Related Management
06.2022 - 06.2024
- Showing apartments and answering prospective residents’ questions about pricing
- Maintain prospect records using proprietary online tools
- Verify applications and follow up on applications including resident screening
- Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
- Prepare leasing agreements
- Follow up on prospects and leads
- Utilized CRM software to track leads, follow up with potential renters, and maintain relationships.
Leasing Specialist
Verius Property Group
05.2021 - 01.2022
- Provides information about a particular property and the community for a prospective client.
- Obtains client signatures on leasing agreements that are acceptable to the owner of the property.
- Greets visitors to properties and answers their questions.
- Explains leasing policies to prospective renters.
- Keeps up with all paperwork such as applications, agreements, credit and employment checks and move-in packages.
- Handles client service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in.
- Evaluates a prospective tenant’s credit to determine if the tenant qualifies for leasing.
- Conducts background checks on prospective tenants.
- Offers suggestions to marketing departments on ways to effectively promote and advertise properties.
- Maintains current information on all aspects of a property including size, special features, expiration of current leasing agreements and pricing.
- Answers questions on zoning issues, school districts, expansion plans and area crime rates for potential clients.
- Helps apartment complexes achieve and maintain high occupancy rates.
- Asks customers questions to determine what they want or desire in their leased properties.
- Matches customer needs with properties that are available for leasing.
- Ensures that applications are completed properly by prospective tenants.
- Verifies information on leasing applications.
- Reviews leasing contracts with tenants and obtains all required signatures.
- Delivers keys for a property to the tenant in a timely manner.
- Collects any money that is due up front from an approved tenant.
Administrative Assistant
Soniat Realty
11.2020 - 04.2021
- Provided support for 5 Property Managers and over 700 units
- Maximized smooth office operations by Maintaining lease renewals, vendor check distribution, vacancy listings, rent collection
- Carried out receptionist duties such as answering phones and directing visitors, clients, customers and calls
- Completed clerical tasks including faxing, scheduling and filing
- Kept track of all incoming and outgoing mail
- Assisted with data entry
- Disseminated inquiries to appropriate departments
Property Manager
Verius Property Group
05.2017 - 03.2020
- Accountable for all day to day property operations.
- Supervised on site staff; leasing coordinator, grounds keeper and maintenance technician
- Maintained accurate records of all community transactions (rent rolls, delinquency reports, move-in/move-out)
- Ensured that all rents and late fee/check charges were collected, posted and deposited in a timely manner.
- Ensured that resident files were properly maintained.
- Resolved resident concerns and requests on a timely basis to ensure resident satisfaction.
- Provided support to staff to encourage team work and led as an example in creating a harmonious environment
- Participated in training to comply with new or existing laws
- Prepared budgets for senior management
- Assessed and evaluated reported maintenance issues
- Filed and maintained legal documents
- Ensured units were rented to fullest capacity
- Ensured all administrative paperwork is accurate, complete and submitted on a timely basis
- Ensured distribution of all community issued notices (bad weather, emergency, etc.)
- Applied principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Administrative Assistant
Crescent City Occupational Clinic
07.2016 - 12.2017
- Manage patients medical records
- Verified auto and health insurance
- File Insurance forms
- Schedule appointments
- Arrange clinical procedures
Education
License - Residential Leasing Agent
Realtors, Real Estate School
Chicago, IL07-2026
Bachelor's - Elementary Education
Xavier University of Louisiana
New Orleans, LA05.2009
Skills
- Property Leasing
- Fair Housing Regulations
- Property Management
- Section 8
- Microsoft Outlook
- Office Management
- Accounts Payable
- Yardi
- Writing Skills
- Teaching
- Customer service
- Microsoft Windows
- Typing
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
Certification
- Real Estate Leasing Agent
- February 2022 to July 2026
Timeline
Resident Coordinator
Invitation Homes Inc.
05.2025 - Current
Leasing Consultant
Related Management
06.2022 - 06.2024
Leasing Specialist
Verius Property Group
05.2021 - 01.2022
Administrative Assistant
Soniat Realty
11.2020 - 04.2021
Property Manager
Verius Property Group
05.2017 - 03.2020
Administrative Assistant
Crescent City Occupational Clinic
07.2016 - 12.2017
Bachelor's - Elementary Education
Xavier University of Louisiana
License - Residential Leasing Agent
Realtors, Real Estate School