Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kwanzaa Wright

Edwardsville

Summary

Adept in operations management and team leadership, I significantly enhanced operational efficiency at Lessie Bates Davis Neighborhood. My expertise in workflow optimization and problem-solving led to a notable increase in performance outcomes. Skilled in both project management and customer service, I excel at driving productivity and reducing costs, ensuring the seamless delivery of goods and services.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

17
17
years of professional experience

Work History

Operations Manager

Lessie Bates Davis Neighborhood
09.2015 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Information Systems Coordinator

Macys Logistics
08.2013 - 08.2015
  • Reduced costs by conducting thorough evaluations of existing technology infrastructure and recommending cost-effective upgrades or replacements.
  • Safeguarded sensitive data by establishing and maintaining security protocols for information systems.
  • Optimized system performance through ongoing monitoring, troubleshooting, and maintenance of hardware, software, and network components.
  • Enhanced overall productivity with the development of custom software solutions tailored to specific department needs.
  • Improved system efficiency by implementing and managing information systems, streamlining processes, and reducing downtime.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Train Conductor

Union Pacific
10.2012 - 11.2013
  • Communicated with train dispatchers to obtain and adjust directions.
  • Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
  • Performed daily inspections on switches.
  • Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
  • Cut, switched and supervised loading and unloading of railcars.
  • Evaluated track conditions during travel, reporting any abnormalities that could impact the safety or efficiency of train operations.
  • Managed daily train operations, adhering to strict schedules and regulatory requirements.

Assembly Line Production Worker

Chrysler
02.2008 - 04.2010
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.

Education

Associate of Science - Civil Engineering

Southern Illinois University, Carbondale
Carbondale, IL
08-2023

Bachelor of Science - Criminology

Harris Stowe State University
St. Louis, MO
05-2008

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Planning and implementation
  • Management
  • Project management
  • Workflow optimization
  • Data analysis
  • Warehouse operations
  • Supply chain logistics
  • Budgeting and forecasting

Affiliations

  • 100 Black Men of Metroplitan St. Louis

Timeline

Operations Manager

Lessie Bates Davis Neighborhood
09.2015 - Current

Information Systems Coordinator

Macys Logistics
08.2013 - 08.2015

Train Conductor

Union Pacific
10.2012 - 11.2013

Assembly Line Production Worker

Chrysler
02.2008 - 04.2010

Associate of Science - Civil Engineering

Southern Illinois University, Carbondale

Bachelor of Science - Criminology

Harris Stowe State University

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Kwanzaa Wright