Ugonna D. Nwaokwu
Chicago
Summary
Motivated and independent business analyst and project management professional with extensive experience in leading the implementation of complex IT initiatives and business programs to improve and increase productivity. Key strengths in requirement gathering, SDLC, defining project scope, user stories, system testing and user acceptance testing.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Analyst, Fee for Value Project Delivery and Support Team
Health Care Service Corporation (HCSC)
Chicago
01.2017 - Current
- With shift in healthcare from fee for service to fee for value, I manage various complex fee for value project initiatives from design, testing and UAT to deployment
- I gather requirements, create user stories, track project progress using JIRA or Rally, facilitate design and development, perform testing and UAT to ensure that delivery needs are met for large projects ranging between $500, 000 - $4 million
- Manage complex fee for value data exchange process between Blue Cross Blue Shield Association and Health Care Service Corporation
- Gather business requirements, create user stories, JIRA epics and assign tasks in JIRA and Rally
- Meet with stakeholders to ensure business requirements align with design
- Facilitate project design and development to ensure project is delivered on time and within budget
- Perform system testing and user acceptance testing using complex SQL queries and other testing tools to ensure delivery meets requirements without breaking the existing system
- Proficient in performing data analysis, querying databases, and utilizing SQL query tools
- Working on a multi-million dollar AI project which helps HCSC identify customers
IT Business Analyst, Sales Operations and Support
IBM CORPORATION
Chicago
01.2016 - 01.2017
- Managed scope, gathered requirements and design for multiple big data and advance analytics initiatives within Digital Transformation Team
- Coordinated various executive projects, including applications and website development for large retail clients with revenue range between $400K – $1.5M
- Reported to Head of Sales Department on project status, progress, budget, as well as team member performance and procurement status
- Met and communicated with Developers, System Analysts and testers, facilitating resource allocation and project completion, using MS Project, analyzing project requests and identifying project goals and objectives
- Defined processes and tools best suited to each project, applying agile and waterfall approaches, depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures that removed impediments and provided needed resources and data
- Collaborated with stakeholders and senior management, ensuring project milestones were completed on time and before schedule by organizing meetings, managing deliverables, resource calendars, updating project document, change requests and communicating progress to all involved
Project Manager / Business Analyst, Contact Center Support Projects
COUNTRY FINANCIAL
Bloomington
01.2015 - 12.2015
- Managed and executed medium to large departmental projects and programs
- Assisted Project Managers in day-to-day duties in assigning tasks and coordinating project work
- Tracked, analyzed and reported status for 1866-COUNTRY project to ensure all customers are routed to the right representative for complaint calls
- Prepared investigation reports, project charter and work breakdown structure (WBS), using existing templates, and distributed to all stakeholders involved, enabling clear understanding of project scope and assignments
- Created flow charts and process maps using Microsoft Visio, identifying bottlenecks and streamlining 1866-COUNTRY process, reducing average call handling time from 5 to 3 minutes and improving first call resolution (FCR)
- Monitored work efforts for 1866-COUNTRY projects, tracking progress and communicating project status to confirm on-time and on-budget delivery
- Maintained, monitored and managed expenses and budgets, using Microsoft Excel, used by contact center support managers, ensuring project costs did not exceed allocated budgets
Data Analyst / Research Assistant, Department of Economics
ILLINOIS STATE UNIVERSITY
Normal
01.2012 - 12.2013
- Updated and maintained comprehensive US utility rate database to support US Department of Energy Project
- Used econometric model to forecast electricity price volatility, providing analysis and explanation of price change causes in energy market
- Assisted in developing and designing SharePoint site, achieving better management of US energy rates database
- Completed research on effects of oil price shocks on Nigerian economy and presented findings to head of department and professors of economics
Financial Operations Specialist
NSIA INSURANCE COMPANY
Lagos
01.2008 - 12.2012
- Assisted customers to resolve issues experienced and managed escalations in timely manner
- Liaised with bank account officers and created new insurance business opportunities
- Followed-up on insurance business prospect and maintained external and internal customers
- Streamlined insurance process, reducing defects and increasing customer satisfaction and profit growth
Education
Master of Science (MS) - Applied Economics, Specialization: Electricity, Telecommunications and Natural Gas
Illinois State University
Normal, IL01.2013
Bachelor of Science (BS) - Economics
Imo State University
Owerri, Imo01.2008
Skills
- Microsoft Word
- Excel
- VLOOKUP
- Pivot Tables
- Charts
- Data Analysis
- Formulas
- Micro
- PowerPoint
- Visio
- Outlook
- Project
- Access
- SharePoint
- SQL
- Tableau
- IBM Lotus Notes
- JIRA
- TERADATA
- IBM SQUIRREL DB2 Database
Certification
- SAFe Scaled Agile Certification, 01/01/20
- Advanced SQL Training, 01/01/19
- Scrum Alliance Certified Scrum Product Owner, 01/01/18
- Codecademy SQL Training, 01/01/18
- ITIL Foundation Certification, 01/01/17
- Project Management Certificate, 01/01/16
- Managing Agile projects at IBM, 01/01/16
- Lean Six Sigma Yellow Belt Certification, 01/01/15
Timeline
Business Analyst, Fee for Value Project Delivery and Support Team
Health Care Service Corporation (HCSC)
01.2017 - Current
IT Business Analyst, Sales Operations and Support
IBM CORPORATION
01.2016 - 01.2017
Project Manager / Business Analyst, Contact Center Support Projects
COUNTRY FINANCIAL
01.2015 - 12.2015
Data Analyst / Research Assistant, Department of Economics
ILLINOIS STATE UNIVERSITY
01.2012 - 12.2013
Financial Operations Specialist
NSIA INSURANCE COMPANY
01.2008 - 12.2012
- SAFe Scaled Agile Certification, 01/01/20
- Advanced SQL Training, 01/01/19
- Scrum Alliance Certified Scrum Product Owner, 01/01/18
- Codecademy SQL Training, 01/01/18
- ITIL Foundation Certification, 01/01/17
- Project Management Certificate, 01/01/16
- Managing Agile projects at IBM, 01/01/16
- Lean Six Sigma Yellow Belt Certification, 01/01/15
Master of Science (MS) - Applied Economics, Specialization: Electricity, Telecommunications and Natural Gas
Illinois State University
Bachelor of Science (BS) - Economics
Imo State University
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