Kurline Rowland

Dynamic and results-driven individual with extensive experience in leadership and training program facilitation. Proven ability to lead teams, streamline processes, and development Adept at designing, developing, and facilitating structured learning experiences for diverse participants, ensuring optimal performance and continuous improvement.

Site Manager, 2022-01, 2022-04, Led a team of 12 volunteers in the preparation of over 850 tax returns, generating $1.5M in federal refunds and $300K in state refunds., Conducted comprehensive training sessions for volunteers on tax preparation best practices, IRS compliance, and client confidentiality, ensuring a high level of performance and client satisfaction., Provided mentorship and guidance to new volunteers, fostering a collaborative and productive team environment.

• Completed the VITA training and certification in compliance with IRS standards.
• Prepared 100 - 150 tax files and processed documentation with sensitivity and respect for our client demographic.
• Proactively identify areas for improvement within the tax preparation streamline, improving intake process decreased tax preparation time.

• Trained incoming interns on financial data entry processes and in-kind donation tracking, ensuring consistency and accuracy across the department.
• Led efforts to improve data processing efficiency for relief checks, enhancing the overall productivity of the accounting department.