Killian Sanders
Chicago
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Shamrock Sales, Inc
05.2019 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Improved customer satisfaction by ensuring timely delivery of orders through effective coordination with logistics partners.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Executive Administrative Assistant
Modular Interiors
09.2016 - 03.2019
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
Shift Supervisor
Tokyo Joe’s
03.2015 - 08.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Good communication skills
- Customer relations
- Telephone etiquette
- Complaint handling
- Price quotes
- Customer order management
- Data entry
- Microsoft outlook
- Building rapport
- Administrative support
- Critical thinking
- Relationship building
- Reading comprehension
- Order processing
Timeline
Customer Service Specialist
Shamrock Sales, Inc
05.2019 - Current
Executive Administrative Assistant
Modular Interiors
09.2016 - 03.2019
Shift Supervisor
Tokyo Joe’s
03.2015 - 08.2016
Penn Foster Career School
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