Krystyna Schexnayder
Chicago
Summary
Experienced leader with over 20 years of expertise in executive operations, property management, real estate, and customer service excellence. Proven ability to enhance client satisfaction, optimize operational efficiency, and drive revenue growth in the hospitality & real estate industry. Well adept at leading high-performing teams, implementing strategic marketing initiatives, and ensuring compliance with industry regulations.
Overview
19
19
years of professional experience
Work History
DIRECTOR OF PROPERTY MANAGEMENT
Engage Property Management
12.2023 - Current
- Direct property management operations for a portfolio of Class A & B residential units
- Supervise a cross-functional team of 5, delegating tasks and ensuring adherence to project timelines and budgets
- Manage financial operations, including preparing and submitting comprehensive financial reports to property owners
- Conduct market analysis to guide strategic planning, rental pricing, and trend forecasting
- Streamline tenant intake processes, including application reviews and lease compliance management
- Monitor project milestones and resolve tenant complaints, achieving a 20% improvement in tenant satisfaction
- Enforce compliance with Landlord-Tenant Laws (Chicago RLTO)
- Lead maintenance scheduling and vendor management, ensuring timely completion of property inspections and repairs
REAL ESTATE BROKER
Baird & Warner
09.2024 - Current
- Specialize in luxury property sales and high-end real estate investments, offering insight into client expectations for premium services.
- Act as a liaison between property owners, prospective buyers, and investors, ensuring alignment of goals and expectations throughout the transaction lifecycle
SENIOR PROPERTY MANAGER
Fulton Grace Realty
05.2021 - 09.2023
- Oversaw a diverse residential and commercial portfolio, maintaining a 98% occupancy rate through proactive leasing and marketing strategies
- Planned and executed capital improvement projects, mitigating risks and optimizing budgets
- Facilitated stakeholder communication, providing regular updates on occupancy, tenant turnover, and lease expirations
- Leveraged Appfolio software to manage property operations, ensuring seamless financial and tenant data tracking
- Implemented process improvements, reducing maintenance request resolution times by 30%
ASSISTANT PROPERTY MANAGER
Zidan Management Group, Inc.
03.2020 - 08.2020
- Managed operational facilities for a portfolio of 270 Class A & B units across two properties
- Executed tenant screening, onboarding, and move-in/move-out inspections, maintaining compliance with Fair Housing laws
- Organized and monitored major repair projects, ensuring on-time and within-budget delivery
- Utilized Yardi software to maintain an accurate database of tenant records and financial transactions
REAL ESTATE BROKER
Compass | Keller Williams Chicago | Berkshire Hathaway HomeServices Chicago
06.2017 - 05.2021
- Advised clients on real estate investments, market trends, and housing conditions, facilitating high-value property transactions
- Coordinated marketing campaigns and public events, increasing lead generation by 25%
- Negotiated contracts to ensure favorable terms for clients, achieving a 95% success rate in closing deals
- Fostered long-term client relationships, generating repeat business and referrals
TRADE MARKETING & SALES COORDINATOR
Namaste Laboratories, LLC
08.2015 - 06.2017
- Coordinated cross-departmental projects, managing product sample distribution and sales material development
- Designed and implemented data-driven promotional strategies, increasing broker productivity
- Developed reporting processes to analyze sales performance and communicate insights to stakeholders
- Directed the completion of special projects, ensuring alignment with corporate objectives and timelines
SENIOR ACCOUNT EXECUTIVE
Urban Expressions
06.2012 - 02.2015
- Managed US and International Boutiques and multi-level Boutique franchises
- Increased organization account database from 300 to 525 stores within 18 months through qualified leads and networking
- Conducted in-store visits to monitor inventory, brand presentation, and provide sales training
- Participated in seasonal trade shows in New York and Las Vegas, contributing to increased brand visibility
- Coordinated sales forecasting, strategic planning, and reporting to meet quarterly goals
- Trained sales associates in buyer relations, selling techniques, and brand awareness
- Developed and implemented marketing plans, including email outreach and catalog mailers
OWNER & CREATIVE DIRECTOR
SAINTS + SIRENS SHOWROOM, LLC
08.2006 - 05.2012
- Managed buyer relationships with high-end boutiques and department stores, servicing 700+ accounts
- Achieved an annual increase in boutique sales over six years
- Directed monthly sales planning presentations and customer service initiatives
- Conducted weekly designer meetings to present sales reports and feedback
- Oversaw hiring, training, and management of a sales team of 3-6 members
- Represented sustainable accessory collections at national trade shows, enhancing brand reach
- Developed an online wholesale selling portal, streamlining buyer interactions and order processing
SALES ASSISTANT
BLUEBIRD SHOWROOM
08.2006 - 05.2012
- Supported wholesale sales operations for women's apparel and accessory lines
- Assisted with order processing, buyer communications, and sample coordination for tradeshows
- Conducted seasonal showroom merchandising and provided administrative support for sales executives
- Traveled to national tradeshows, contributing to successful product representation and account management
Education
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2004
Skills
- Operational Efficiency & Cost Control
- Project lifecycle management
- Risk Assessment and Mitigation
- Team Leadership & Staff Development
- Market Analysis & Strategic Planning
- Revenue Management & Forecasting
- Vendor & Contract Negotiation
- Licensed Real Estate Broker
Affiliations
- Active Member of the Chicago Association of Realtors
Timeline
REAL ESTATE BROKER
Baird & Warner
09.2024 - Current
DIRECTOR OF PROPERTY MANAGEMENT
Engage Property Management
12.2023 - Current
SENIOR PROPERTY MANAGER
Fulton Grace Realty
05.2021 - 09.2023
ASSISTANT PROPERTY MANAGER
Zidan Management Group, Inc.
03.2020 - 08.2020
REAL ESTATE BROKER
Compass | Keller Williams Chicago | Berkshire Hathaway HomeServices Chicago
06.2017 - 05.2021
TRADE MARKETING & SALES COORDINATOR
Namaste Laboratories, LLC
08.2015 - 06.2017
SENIOR ACCOUNT EXECUTIVE
Urban Expressions
06.2012 - 02.2015
OWNER & CREATIVE DIRECTOR
SAINTS + SIRENS SHOWROOM, LLC
08.2006 - 05.2012
SALES ASSISTANT
BLUEBIRD SHOWROOM
08.2006 - 05.2012
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
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