Krystle Gillespie
Westchester
Summary
Focused and enthusiastic Customer Service Agent seeks employment opportunity within your organization. My excellent communication style and skills, as well as my dedication to the client’s overall satisfaction, will make me a valuable team member.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Personalization Mall
10.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PERSONAL ASSISTANT
DHS
08.2014 - 03.2019
- Assisting clients with everyday living
- Cooking/cleaning
- Stimulation of mental awareness
Dispatcher Office Assistant
American Expediting
04.2017 - 03.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
CUSTOMER SERVICE REP
DIAL AMERICA
05.2005 - 08.2009
- Record and update all calls accurately.
- Monitor and maintain world class quality for all programs
- Maintain online activity to meet or exceed goal.
- Actively educate all customers for potential up-sales.
Education
Diploma -
Proviso East
06.2004
Skills
- Customer service
- Medical records
- Records management
- Receptionist
- Good communication skills
- Detail oriented
- Calm under pressure
Timeline
Customer Service Representative
Personalization Mall
10.2022 - 02.2023
Dispatcher Office Assistant
American Expediting
04.2017 - 03.2018
PERSONAL ASSISTANT
DHS
08.2014 - 03.2019
CUSTOMER SERVICE REP
DIAL AMERICA
05.2005 - 08.2009
Diploma -
Proviso East
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