Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Krystane Brooks

Chicago

Summary

Professional with strong background in hospitality management, prepared to excel in guest services and team leadership. Proven track record in enhancing guest experiences, improving operational efficiency, and fostering collaborative work environment. Skilled in conflict resolution, staff training, and multitasking, with flexible approach to dynamic situations. Reliable, results-driven, and adept at maintaining high standards in service delivery.

Overview

11
11
years of professional experience

Work History

Hotel Front Desk Supervisor

An Iconic Hotel/ Staypineapple Chicago
05.2023 - Current
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

Housekeeping Supervisor

An Iconic Hotel/Staypineapple Chicago
03.2022 - 05.2023
  • Maintained performance by assigning daily work tasks to employees.
  • Protected guests and staff by enforcing compliance with infection control policies and procedures.
  • Conducted regular inspections of guest rooms and public spaces to maintain high standards of cleanliness.
  • Supervised housekeeping staff to ensure cleanliness and sanitation of hotel rooms.
  • Addressed guest concerns regarding housekeeping issues and resolved problems promptly.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.

Housekeeping Office Coordinator

The W Chicago (Lakeshore)
09.2021 - 05.2022
  • Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff.
  • Addressed guest concerns regarding housekeeping issues and resolved problems promptly.
  • Ensured that all lost-and-found items were properly catalogued and stored securely.
  • Monitored guest satisfaction scores related to cleanliness; made adjustments as needed in response to feedback.
  • Coordinated deep-cleaning projects as needed, including carpet shampooing or furniture polishing.

Turndown Attendant

The Peninsula Chicago
01.2019 - 10.2021
  • Changed bed linens and made beds according to hotel guidelines.
  • Helped keep cleaning activities efficient with well-prepared storerooms and carts.
  • Restocked housekeeping carts with necessary supplies at beginning of each shift.
  • Swept, scrubbed and waxed floors using brooms, mops, or powered scrubbing and waxing machines.

Room Attendant

The Claridge House
09.2018 - 03.2019
  • Ensured all appliances in room were functioning properly before guests arrived.
  • Strived for excellent customer service by prioritizing guest needs above all else.
  • Assisted in training new room attendants on proper cleaning techniques and procedures.
  • Maintained friendly and professional demeanor when interacting with guests.

Room Attendant

The Burnham Chicago
10.2014 - 08.2018
  • Removed visible staining and build-up from floors with daily cleaning.
  • Restocked housekeeping carts with necessary supplies at beginning of each shift.
  • Vacuumed carpets, dusted furniture, and wiped down surfaces in guest rooms.
  • Cleaned guest rooms daily following hotel standards.
  • Kept building looking clean, neat and professional by maintaining spotless common areas.

Education

Diploma - JROTC

Chicago Military Academy
Chicago, IL
06.2013

Skills

  • Room occupancy verification
  • Employee evaluations
  • Staff evaluations
  • Department coordination
  • Cleaning practices
  • Cleaning and sanitation
  • Health and safety compliance
  • Payroll
  • Supply inventory management
  • Customer relationship management
  • Cash handling expertise
  • Staff training and development

Language

English
Advanced

Timeline

Hotel Front Desk Supervisor

An Iconic Hotel/ Staypineapple Chicago
05.2023 - Current

Housekeeping Supervisor

An Iconic Hotel/Staypineapple Chicago
03.2022 - 05.2023

Housekeeping Office Coordinator

The W Chicago (Lakeshore)
09.2021 - 05.2022

Turndown Attendant

The Peninsula Chicago
01.2019 - 10.2021

Room Attendant

The Claridge House
09.2018 - 03.2019

Room Attendant

The Burnham Chicago
10.2014 - 08.2018

Diploma - JROTC

Chicago Military Academy

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Krystane Brooks