Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRYSTAL OCHOA

Chicago

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

7
7
years of professional experience

Work History

Sales Associate

Express Clothing
08.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Bath & Body Works
03.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Beauty Advisor

Target
02.2020 - 05.2020
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Collaborated with marketing team to create engaging content for store's newsletter, enhancing community engagement.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.

Sales Lead

Forever 21
03.2019 - 11.2019
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.

Claims Consultant

Perfect 10 Exteriors
02.2018 - 09.2019
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
  • Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
  • Reduced claim resolution time with thorough investigations and effective negotiation techniques.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Examined claims forms and other records to determine insurance coverage.
  • Evaluated original investigation reports and documents to resolve secondary concerns.

Bank Teller

CHASE BANK
01.2018 - 12.2018
  • Maintained an extensive knowledge of various accounts that the bank provided and educated customers on which accounts were best fit
  • Maintained a positive and friendly environment / attitude while helping customers, both at counters and drive up windows
  • Accurately and efficiently processed and recorded daily transactions for bank customers
  • Reviewed and memorized the safety protocols of the bank in case of a robbery or other disasters where to happen
  • Ensured the legality of all documents and transactions
  • Prepared, verified and deposited money orders and cashier's-checks
  • Operated a variety of banking equipment, including ATM's and other card swiping devices (chips, etc)
  • Counted bills, coins, and other funds quickly and accurately
  • Performed light clerical duties in the form of faxing, scanning and computing
  • Prepared shipments to travel to other branches and banks

Education

Cosmetology License -

HCC Community College
Houston, TX
01.2016

Skills

  • Microsoft Office Business Suite
  • Microsoft Windows
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Excellent people skills
  • Relationship building

Timeline

Sales Associate

Express Clothing
08.2021 - Current

Sales Associate

Bath & Body Works
03.2020 - 08.2021

Beauty Advisor

Target
02.2020 - 05.2020

Sales Lead

Forever 21
03.2019 - 11.2019

Claims Consultant

Perfect 10 Exteriors
02.2018 - 09.2019

Bank Teller

CHASE BANK
01.2018 - 12.2018

Cosmetology License -

HCC Community College

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KRYSTAL OCHOA