Krystal Brandy
Chicago,IL
Summary
I am a motivated individual, looking for a challenging and rewarding career. Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
20
20
years of professional experience
Work History
Sanitation Clerk
City Of Chicago
02.2024 - Current
- Prepares various reports (e.g., manpower distribution and absentee reports, daily truck and hired equipment all locations, street cleaning activity reports)
- Uses City software to maintain and update work records, track data and prepare productivity reports
- Contacts division office on a daily basis to report crew shortages, route completion, and tonnage collected
- Maintains color coded maps to track daily work progress of crews throughout the districts.
- Reviews manpower and maintains absenteeism for staff assigned to the district.
- Maintains and prepares overtime seniority rotation.
- Prepares various personnel forms (e.g., accident reports, payroll action forms, specialty rates)
- Receives requests from residents for sanitation services and forwards to supervisors.
- Enters data into the 311-CSR system to create service requests
- Operates a computer terminal to update/close out complaints and service requests received from residents.
- Provides area police district with information about areas scheduled for street cleaning.
- Maintains inventory records of tools and materials issued to the district.
- Prepares requisitions to order tools, materials, and office supplies as directed.
Customer Consultant Inbound
WEC Energy Group
11.2021 - 01.2024
- Receive and answer customer telephone inquiries in a high-volume call center atmosphere.
- Answer all customer inquiries in regard to high bill or general billing questions.
- Assist with account maintenance, answer emergency/outage calls and perform troubleshooting for online accounts.
- Start new accounts by intuiting turn on orders as well as submit turn off orders when needed.
- Schedule required appointments for service.
- Assist with mentoring new hires with Job functions and also assist with investigation of complaints for billing.
- Implemented feedback from customers to improve company policies, leading to increased satisfaction rates.
Customer Service Representative
COMED
02.2020 - 11.2020
- Receive and answer customer telephone inquiries in a high-volume call center atmosphere.
- Process computer orders in CIMS systems regarding customer request due to credit and collection activities.
- Process deferred payment arrangements.
- Submit electric trouble tickets and provide customer with updates on outages.
- Respond to customer inquiries in regard to billing, budget plan and payment assistance programs.
- Go over high bill inquires and educate customers on ways to save on electricity.
- Provide excellent customer service by using three-part communication.
- Maintain department goals.
Fraud Specialist II
JP Morgan Chase
07.2018 - 12.2019
- Diagnose customer accounts using analytical skills to identify unauthorized activity and reduce fraud loss.
- Make outbound calls to verify activity with cardholder's and assist with any other account related concerns.
- Maintain department goals while managing assigned projects.
- Help drive productivity improvements by identifying efficiency gaps, and coaching peers on best practices.
- Work closely with leadership team to address quality opportunities at the site level.
Risk Coordinator
Capital One
11.2014 - 12.2017
- Manage inbound and outbound collection calls.
- Overcome objections that customers have about making payments toward their account and help them understand their account and responsibilities.
- Follow up on request for information, ensuring the correct documents are provided.
- Distribute office materials and incoming mail.
- Communicate with internal and external customers, answering inquiries regarding office procedures.
- Research and resolve customer/ regulator complaints.
Customer Care Representative
Home direct USA
09.2012 - 05.2014
- Received an average of 100 inbound calls from customers to provided tracking information for shipments.
- Respond to emails regarding tracking information.
- Interact with customers to provide information in response to inquiries concerning products and services.
- Resolved customer complaints and issues.
Staff Assistant/Rental Sales Agent
Dollar Thrifty Automotive Group
10.2007 - 09.2012
- Prepared billing invoices due for payment.
- Reconciled billing reports, and billing invoices for submission to HQ in a timely manner.
- Kept employee's files up to date.
- Received and responded to incoming calls from internal and external customers.
- Kept records of lost and found articles.
- Greeted customers while using effective sales techniques, disclosed rates and terms and conditions of rental agreement.
- Cross-sold appropriate add-ons to optimize traveler's vacation experience.
- Balanced daily funds in counter drawers.
Senior Associate
Target
06.2005 - 10.2007
- Effectively developed telephone communication skills and consistently met quotas.
- Supervise 10 to 15 people, experience as cashier, and doing store inventory.
- Trained new staff members in customer service, fashion marketing, and money handling skills.
- Stocked sales floor and assisted customers with any sales related questions.
Education
High School Diploma -
Best Practice High School
Chicago, IL06-2005
Skills
- Coaching
- Management
- Training
- Attention to detail
- Communications
- Customer Service
- Problem solving abilities
- Telephone etiquette
- Prioritization
- Database management
- Multitasking Abilities
- Time management
Timeline
Sanitation Clerk
City Of Chicago
02.2024 - Current
Customer Consultant Inbound
WEC Energy Group
11.2021 - 01.2024
Customer Service Representative
COMED
02.2020 - 11.2020
Fraud Specialist II
JP Morgan Chase
07.2018 - 12.2019
Risk Coordinator
Capital One
11.2014 - 12.2017
Customer Care Representative
Home direct USA
09.2012 - 05.2014
Staff Assistant/Rental Sales Agent
Dollar Thrifty Automotive Group
10.2007 - 09.2012
Senior Associate
Target
06.2005 - 10.2007
High School Diploma -
Best Practice High School
Similar Profiles
Candace FowlerCandace Fowler
Police Communicator II at City of ChicagoPolice Communicator II at City of Chicago
James DavisJames Davis
Police Officer at City of ChicagoPolice Officer at City of Chicago
Kenneth EubanksKenneth Eubanks
Motor Truck Driver at City of ChicagoMotor Truck Driver at City of Chicago