Krosby Keller
O’Fallon
Summary
Dynamic leader with extensive experience at Amazon, specializing in training curriculum development and team management. Achieved a 100% renewal rate through enhanced learning outcomes. Proficient in data analysis and cross-functional collaboration, driving strategic initiatives that promote organizational growth and improve performance metrics.
Overview
23
23
years of professional experience
Work History
MANAGER, LEADERSHIP & DEVELOPMENT
SBM
St. Louis
08.2023 - Current
- Senior L&D manager, overseeing the learning environment, partnering with operational/internal departments and corporate leadership to create best-in-class training.
- Improved graduation rate by 15%; lowered first-year retention loss by 20%.
- Recruit, hire, manage, and evaluate a team responsible for onboarding, continuing education, and programs aimed at sales.
- Assign work and monitor the performance of project personnel.
- Develop and enact action plans on strategically aligned training priorities; monitor KPIs to determine and mitigate performance gaps; and provide feedback for future training development.
- Present weekly C-suite executive summaries on training performances, outcomes, expectations, and recommendations.
SENIOR DIRECTOR, AIR BATTLE MANAGER
US Air Force
Multiple
01.2002 - 11.2023
- Extensive, 21-year government telecommunications background spanning radio, radar, cellular, and data links.
- Designed, implemented, and evaluated a comprehensive training strategy and requirements for the career field.
- Lead 5 yr, $100m radar, government sales and contracts leading military and civilian SMEs from concept to delivery; reduced timeline by 8% and $15m
- Managed five-year Ukrainian roadmap for air defense modernization, overseeing $650 million in assets and sales.
- Created and instructed career development programs for all levels, from entry to subject matter experts.
- Graduated from Fighter Weapons School; completed PhD-level instructor course.
PROGRAM MANAGER, LEARNING & DEVELOPMENT
Amazon
Nashville
10.2020 - 08.2023
- Developed and implemented training curriculum aligned with organizational needs to enhance learning outcomes.
- Managed L&D teams across six accounts and 400 locations, achieving process improvement goals.
- Led subject matter experts in delivering customer-centric solutions, ensuring best-in-class service.
- Monitored KPIs to assess success, providing insights that influenced renewal and up-selling strategies.
- Achieved 100% renewal rate and increased B2B Enterprise sales by 18%.
- Conducted regular one-on-one meetings with employees to review performance and provide constructive feedback.
Education
Associate of Arts - CURRICULUM DEVELOPMENT
Community College of The Air Force
12-2014
BA - BUSINESS ADMINISTRATION
Kaplan University
12-2012
Associate of Science - AEROSPACE BATTLE MANAGEMENT
Community College of The Air Force
12-2012
Skills
- Leadership and team development
- Data analysis
- Planning and forecasting
- Change management
- Cross-functional team leadership
- Customer relationship management
- End-to-End program management
- PMP Certified
References
References available upon request.
Timeline
MANAGER, LEADERSHIP & DEVELOPMENT
SBM
08.2023 - Current
PROGRAM MANAGER, LEARNING & DEVELOPMENT
Amazon
10.2020 - 08.2023
SENIOR DIRECTOR, AIR BATTLE MANAGER
US Air Force
01.2002 - 11.2023
Associate of Arts - CURRICULUM DEVELOPMENT
Community College of The Air Force
BA - BUSINESS ADMINISTRATION
Kaplan University
Associate of Science - AEROSPACE BATTLE MANAGEMENT
Community College of The Air Force
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