Kristy Wagenecht
Morrison
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Denial Specialist
Morrison Community Hospital
06.2022 - Current
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Documented medical claim actions by completing forms, reports, logs and records.
- Collaborated with billing department staff to ensure accurate coding and charge entry, minimizing future claim denials.
- Conducted regular audits of denied claims, identifying areas for improvement in the revenue cycle process.
Telecommunicator
Whiteside County Sheriff's Department
12.2017 - 12.2022
- Monitored Police, Fire, and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Provided on-the-job training and coaching to develop new dispatchers.
Victim Advocate, Part Time
Whiteside County Courthouse
04.2017 - 12.2017
- Assisted crime victims by providing emotional support and guidance through the criminal justice process.
- Reduced victim anxiety during court proceedings by providing accompaniment and explaining legal processes in understandable terms.
- Enhanced communication between law enforcement, prosecutors, and victims by acting as a liaison to ensure information was accurately conveyed.
- Increased victim satisfaction by promptly addressing concerns and providing timely updates on case progress.
- Empowered clients through education on legal rights and options, increasing their understanding of the judicial process and ability to make informed decisions.
Certified Pharmacy Technician
Fitzgerald Pharmacy
07.2000 - 12.2017
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Education
Associate of Science - Criminal Justice
Sauk Valley Community College
Dixon, ILMajor: Law Enforcement And Justice Administration
Western Illinois University-Quad Cities
Moline, ILSkills
- Typing: 50 wpm
- Effective report writing
- Experience with Microsoft applications
- Effective team management
- Support roles in medical office settings
- Strong verbal and written communication
- Proficient in managing multiple tasks
- Rapid skill acquisition
- Strategic problem identification
Certification
CPR
Timeline
Insurance Denial Specialist
Morrison Community Hospital
06.2022 - Current
Telecommunicator
Whiteside County Sheriff's Department
12.2017 - 12.2022
Victim Advocate, Part Time
Whiteside County Courthouse
04.2017 - 12.2017
Certified Pharmacy Technician
Fitzgerald Pharmacy
07.2000 - 12.2017
Associate of Science - Criminal Justice
Sauk Valley Community College
Major: Law Enforcement And Justice Administration
Western Illinois University-Quad Cities
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