Kristy Austin
Management
Cave-in-Rock
Summary
Driven manager excelling in team leadership and customer service. Enhanced performance through effective problem-solving and operations management, fostering a culture of engagement and loyalty. Skilled in task delegation and vendor management, ensuring high-quality service delivery and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Manager
Shawnee Forest Cabins
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established relationships with local contractors and technicians to call on and schedule when needed for large jobs on-site
Customer Service Representative
Title Cash of Illinois
05.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Processed customer title loans through appropriate state program on computer
- Improved resolution time with effective problem-solving for customer complaints.
- Handled incoming and outgoing calls, managed a filling system for current, paid and expired loans
Pharmacy Technician
CVS Pharmacy
04.2017 - 03.2018
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Correctional Officer
Illinois Department Of Corrections
09.2003 - 10.2015
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Conducted routine and emergency head counts.
- Utilized different state computer programs to assign inmate beds, jobs and to run the hours and payroll of the inmates with jobs.
Education
No Degree - Business Administration
Lincoln College
Lincoln, Illinois, IL 05.2001 -
Skills
Team leadership
Operations management
Decision-making
Customer service
Policy implementation
Task delegation
Schedule preparation
Vendor management
Problem-solving abilities
Computer skills
Adaptability and flexibility
Timeline
Manager
Shawnee Forest Cabins
10.2020 - Current
Customer Service Representative
Title Cash of Illinois
05.2018 - 04.2019
Pharmacy Technician
CVS Pharmacy
04.2017 - 03.2018
Correctional Officer
Illinois Department Of Corrections
09.2003 - 10.2015
No Degree - Business Administration
Lincoln College
05.2001 -
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