Kristine Vaughn

Collections Coordinator

Shamrock Scientific Specialties/Shamrock Labels

Oak Brook

12.2005 - 10.2025

Managed collection processes for outstanding accounts in a timely manner.
Coordinated communication between clients and internal teams regarding payment issues.
Developed and implemented strategies to improve collection efficiency and effectiveness.
Collaborated with sales and customer service teams to resolve billing disputes.
Assisted in the development of policies to enhance credit risk management practices.
Advised management on changes needed to improve efficiency of the collections process.
Communicated effectively with internal departments regarding status updates and resolution of customer inquiries or complaints.
Maintained detailed records of collection activity and account information.
Drafted letters to delinquent customers to inform them of their past due balances.
Conducted research on customers to ensure accurate contact information was on file.
Resolved escalated customer complaints in a professional manner while maintaining compliance standards.
Managed collection accounts, ensuring timely payments and resolving customer disputes.
Maintained a high level of professionalism when interacting with customers.
Negotiated payment plans with customers in order to bring accounts current.
Monitored customer accounts to identify overdue payments and initiate collections processes.
Collaborated closely with accounting staff on billing issues impacting collections efforts.
Developed strategies to reduce bad debt exposure and improve cash flow performance.
Reviewed credit reports and determined appropriate course of action when necessary.
Participated in training sessions designed to increase product knowledge or enhance skillsets.
Arranged for debt repayment and established repayment schedule based on customer finances.
Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Processed payments over phone and set up recurring drafts.
Recorded information about customers' financial status and collections status efforts.
Monitored aging reports to prioritize collection efforts on overdue accounts.
Assisted in the creation and implementation of policies and procedures for the collections department.