Kristine Taylor
Forest Park
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
32
32
years of professional experience
Work History
Account Manager
Diversified Entities, LLC
07.2003 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Manager
Diversified Paper & Packaging Co., Inc
05.1992 - 07.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Liberal Arts And General Studies
Triton College
River Grove, IL05.1994
Skills
- Account Management
- Cash Flow Management
- AP and AR management
- Month-end reporting
- Account Servicing
- Customer Relationships
- Customer Service
- Account oversight
- New account creation
- Attention to Detail
- Reliability
- Organizational Skills
Timeline
Account Manager
Diversified Entities, LLC
07.2003 - 07.2024
Customer Service Manager
Diversified Paper & Packaging Co., Inc
05.1992 - 07.2003
Associate of Arts - Liberal Arts And General Studies
Triton College
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