Kristine Elliott
Petersburg
Summary
Insightful Office Coordinator and Treatment Plan Coordinator with 19+ years of progressive experience, multitasking at a busy healthcare facility, ensuring a positive patient experience through administration of top-quality care. Skilled in communication, records oversight, coordinating patient care, presenting financial options, collecting payments, creating and submitting insurance claims for patients and assisting Dr. chairside as needed.
Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level.
Hardworking, reliable, highly organized, proactive and punctual with team-oriented mentality.
Friendly Dental Assistant with 19+ years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.
CURRENTLY: State Employee Benefits Representative known for productivity and efficiency in task completion. Skilled in employee benefits administration, regulatory compliance, and effective communication. Excel at problem-solving, answering questions and concerns from our members, and building relationships with both employees and benefits providers to ensure seamless operations. Committed to enhancing employee understanding and access to benefits programs through clear guidance and support, providing the necessary information to help our state employees make educated decisions for their future.
Overview
22
22
years of professional experience
Work History
Benefits Representative
State Employees Retirement Center
Springfield
09.2023 - Current
- Provided information on retirement benefits to state employees.
- Assisted employees with enrollment in retirement plans and programs.
- Reviewed applications for accuracy and compliance with regulations.
- Responded to inquiries regarding benefits policies and procedures.
- Provided customer service to employees regarding their benefits packages, including answering questions and resolving issues.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Provide status updates for our members on disability and members with pending pensions.
- Answer questions about disability processing and required documents.
- Provide documents for retirees to update their accounts.
- Assist members with scheduling appointments for retirement.
Dental Assistant, Chairside
William T. Schlosser, DMD
Springfield
09.2003 - Current
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Checked with participants throughout procedures to help alleviate anxiety.
- Explained dental services and payment plans to help patients make informed decisions.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took patient blood pressure and accurately recorded results in patient charts.
Treatment Coordinator / Office Coordinator
William T. Schlosser, DMD
Springfield
09.2003 - Current
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Collaborated with staff to advocate for individual patient needs and insurance coverage.
- Received and routed care team messages and documents to appropriate staff.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Assured regulatory compliance and professionalism across patient service.
- Improved patient outcomes through value-added services.
- Communicated with patients with compassion while keeping medical information private.
- Managed treatment plans in accordance with patients budget requirements.
- Coordinated delivery of exceptional patient care between our office and other dental specialist offices.
- Optimized case and clinical management and recommended plans to improve patients dental health.
- Worked closely with office manager to maintain day-to-day operations.
- Created treatment plans for patients in need of dental treatment, including fees and payment options.
- Improved office production by presenting treatment plans to patients and getting patients to accept treatment.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Maintained business records by updating customer information.
- Answered phone calls and welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Resolved office equipment issues and scheduled service for advanced problems.
- Coordinated staff scheduling to promote smooth office operations.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Successfully achieved production goals set forth by corporate, which increased office's overall revenue.
- Handled day-to-day activities for office personnel.
Education
Dental Assistant Certified / License - Dental Assisting
Premier Dental Technologies
Springfield, IL05.2003
High School Diploma -
Greenview High School
Greenview, IL05.2001
Some College (No Degree) - General Studies
Lincoln Land Community College
Springfield, ILSkills
- Healthcare operations
- Patient relations
- Claims processing
- Insurance practices
- Interdepartmental collaboration
- Organizational standards
- Project Management
- Records maintenance
- Patient safety
- Health information systems
- Records management
- Schedule management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Document and File Management
- Office Equipment Operation
- Task Prioritization
- Computers and Technology
- Appointment Coordination
- Professional and Courteous
- Schedule Management
- Judgment and Decision Making
- Billing and Invoicing
- Document Sorting
- Electronic Records Management
- Spreadsheet Tracking
- Reception Duties
- Customer Service
- Problem Solving
- Benefits administration
- Enrollment processing
- Claims management
- Benefits counseling
- Patient advocacy
- Data entry accuracy
- Problem solving
- Effective communication
- Conflict resolution
- Benefits strategy
- Policy interpretation
- Written and oral communication
- Retirement plans
- Employee benefits laws
- Termination procedures
- Benefits interpretation
- Benefits explanation
- Employee benefits practices
- Excellent communication
- Teamwork
- Problem-solving abilities
- Active listening
- Professionalism
Timeline
Benefits Representative
State Employees Retirement Center
09.2023 - Current
Dental Assistant, Chairside
William T. Schlosser, DMD
09.2003 - Current
Treatment Coordinator / Office Coordinator
William T. Schlosser, DMD
09.2003 - Current
Dental Assistant Certified / License - Dental Assisting
Premier Dental Technologies
High School Diploma -
Greenview High School
Some College (No Degree) - General Studies
Lincoln Land Community College