Kristina Ottwell
Brighton
Summary
Passionate, agile manager with 15+ years of experience in customer service, guest relations, merchandising, seeking to implement my knowledge, provide great service, learn to grow, develop and teach. Skilled in continuous improvement.
Experienced in managing and training teams of 50-75 representatives across multiple retail locations, demonstrating strong leadership and organizational skills. Proficient in guest relations, inventory management, and loss prevention, with a solid background in executing planograms and maintaining operational standards. Developed expertise in payroll management and performance evaluation, contributing to enhanced team productivity and customer satisfaction. Proven ability to adapt to diverse challenges within the retail environment, ensuring effective project completion across 150+ stores.
Overview
18
18
years of professional experience
Work History
District Manager
Driveline Retail Merchandising
Alton
05.2020 - Current
- I manage/hire/train roughly 50-75 reps to complete projects in 150+ stores.
Assistant Store Manager
Ruler Foods
Granite City
01.2020 - 05.2020
- As an Assistant Manager, I learned how to cull fruits and vegetables, weigh meat, do markdowns, stock, etc…
Store Manager
Dollar General
Fairview Heights
08.2018 - 01.2020
- As a Store Manager, my team and I took the store from no profit to profit in less than 3 months, taking the store from 8th in the district to 1st in district and 3 in the region. Since then I have traveled to other stores to help develop new and existing managers and at times running more than one store. I was also put into district manager training by/with my district manager.
- Led daily store operations, ensuring efficient inventory management and optimizing customer service experiences to enhance satisfaction.
- Trained and mentored new staff, fostering teamwork and improving overall store performance and employee engagement.
- Implemented effective merchandising strategies, resulting in increased product visibility and improved sales outcomes within the store.
- Developed and executed loss prevention strategies, successfully reducing shrinkage and safeguarding store assets through diligent oversight.
- Conducted regular staff evaluations, providing constructive feedback that contributed to professional development and enhanced team productivity.
Master Merchandiser
Driveline Retail
07.2015 - 07.2017
- I traveled to different stores to perform resets and other various tasks. For larger projects we worked on teams where I was often the Lead Merchandiser. I was asked to work on special projects outside of my everyday duties.
Merchandiser
CROSSMARK
01.2016 - 02.2017
- I traveled to different stores to perform audits and placed IRC's on different items.
Sales Associate
Dollar General
Godfrey
07.2008 - 09.2010
- I assisted customers with their needs and assisted in stocking the shelves.
Skills
- Guest Relations Experience
- Planograms
- Agile
- Recruiting
- Multi-unit management
- Territory management
- Loss Prevention
- Payroll
- Leadership
- Retail Sales
- Staff training
- Performance evaluation
- Inventory management
Timeline
District Manager
Driveline Retail Merchandising
05.2020 - Current
Assistant Store Manager
Ruler Foods
01.2020 - 05.2020
Store Manager
Dollar General
08.2018 - 01.2020
Merchandiser
CROSSMARK
01.2016 - 02.2017
Master Merchandiser
Driveline Retail
07.2015 - 07.2017
Sales Associate
Dollar General
07.2008 - 09.2010