Kristina L. Williams
Chillicothe
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
34
34
years of professional experience
Work History
Chief Strategy Officer
EP!C
Peoria
12.2025 - Current
- Responsible for growth (revenue and census) of revenue-generating services lines, including behavioral health, community day services, and community integrated living models (residential services).
- Building and expanding service models for individuals in the community with intellectual and developmental disabilities.
- Executive leader/sponsor for electronic health record (EHR) system changeover and integration and streamlining of all electronic systems.
- Oversees health services/nursing department as it relates to medication management, primary care, specialty services, and PT/OT/Speech for individuals served by EP!C.
- Responsible for community strategic partnerships along with increasing geography and service sites.
Senior Vice President of Business Development and Clinical Services
EP!C
Peoria
03.2024 - 12.2025
- Direct responsibility for oversight and growth of outpatient behavioral health services.
- Direct oversight of applied behavior analyst services and service expansion.
- Direct oversight of nursing/healthcare services, including medication management, third-party pharmacy operations, and value-based care models.
- Oversees system project management, information technology, EHR system, and digital product selection and implementation.
- Responsible for implementing new service lines, such as PT/OT/speech.
- Collaborates with community partners to leverage strategic partnerships and assists with fundraising initiatives.
- Key achievements: Within 1 year, increased behavioral health census by 85.71%. Implemented various therapies, including PT/OT and speech.
Vice President of Clinical Operations
Heartland Health Services
Peoria
08.2021 - 03.2024
- Responsible for approximately 130 outpatient clinic support staff and operational budget planning and financial management.
- Responsible for operations at seven clinic sites with services spanning across primary care, specialty care, and behavioral health. Operates as a dyad with CMO and responsible for collaboration with medical providers.
- Direct oversight of patient access team and organizational contact center.
- Directly oversees digital programs/telehealth, clinical education, infection prevention/control, in addition to all clinical support staff (CMAs, RNs).
- Responsible for building and implementing transformative and value-based care models, including but not limited to, remote patient monitoring, chronic care management, and transitional care monitoring.
- Business case development for new service models.
- Primary liaison for EHR (Epic) configurations and optimizations, including implementation of AI platforms.
- Works directly with the Heartland Health Services Board of Directors on a frequent basis for strategy, policy-setting, and consensus-building for implementation of new service initiatives.
- Key Achievements: Developing and implementing program for providing primary care in six local homeless shelters, developing and implementing a chronic care management and remote patient monitoring program, and leading project for relocating after-hours clinic with an outcome of doubling of patient encounters.
Director of Contact Center Operations/Digital Experience
OSF HealthCare OnCall
01.2020 - 08.2021
- Responsible for leading a department, of approximately 300- including primary care office scheduling, central scheduling for ambulatory services throughout Illinois (lab, cardiology, radiology), referrals, patient navigators, RN triage, and medication management.
- Supports all primary care clinics regarding patient access and works with providers and organizational leadership to optimize workflows.
- Operational director for the COVID-19 RN hotline operations. Member of multi-disciplinary team who implemented processes for COVID-19 vaccines.
- Key Achievements: Led implementation (Sept 2020) of Calabrio workforce management, quality management, and data/voice analytics program. Designed systems and led implementation of Cisco Finesse 12.x telephony platform (July 2020) and new interactive voice response system. Upon onset of COVID-19 pandemic, led a patient hotline/call center that was implemented in a matter of days to support the community.
Director of Environmental Services
OSF HealthCare Saint Francis Medical Center
Peoria
01.2018 - 01.2020
- Responsible for leading a department of approximately 250.
- Responsible for financial management, project management, operational data analysis and reporting, regulatory compliance, hospital throughput/discharge clean performance and turn-around times, hospital disinfection protocols.
- Key Achievements: Led department in the successful implementation of Epic Grand Central (2019) for electronic EVS job/workflows. In 1.5 years, transformed the EVS department from a Press-Ganey team index III to a team index 1. 2019 OSF Saint Francis Medical Center Leader of the Year.
Performance Improvement Specialist
OSF HealthCare Saint Francis Medical Center
Peoria
03.2017 - 01.2018
- Responsible for management of projects that yield improvements to various medical center departments and delivers frequent presentations to the highest level of executives at OSF HealthCare Saint Francis Medical Center.
- Executes tasks using project management, Six Sigma, and LEAN methodologies.
- Responsible for leading multi-disciplinary teams during the project lifecycle. Skilled at data analysis, statistics, and constructing feasibility studies and highly complex business cases.
- Key Achievement: Led project and independently developed comprehensive business case for the Pediatric Emergency Department at SFMC, which went live on 7/1/2019. In first months of operation, LWBS (left without being seen) improved to 0.8% as compared to 5.4%.
Laboratory Outreach Manager
OSF HealthCare Saint Francis Medical Center
Peoria
11.2013 - 03.2017
- Responsible for leading a department of 65 staff including the management of laboratory sales and marketing, customer support for approximately 300 clients, laboratory IT, and courier services.
- Responsible for developing new service models, acquiring new laboratory business, client education, process improvement, client IT interfacing support, and managing laboratory projects for new OSF hospital acquisitions.
- Key Achievements: Independently built a CRM (customer relationship management) tracking system for the department’s sales and marketing staff. Grew test volume by 15.9% over two years, secured 100% renewal of existing client contracts, and achieved 96% positive client satisfaction rates over a 300+ client base.
IT Senior Program Associate/Risk Manager
American Red Cross
01.2010 - 11.2013
- Functioned as an IT project manager for managing the #1 priority nation-wide project of the American Red Cross to manage the transition to a new software program to support ISBT blood product labeling standards.
- Responsible as the project’s risk/issue manager, successfully initiating, managing and closing over 1000 project risks/issues during project lifecycle.
- Responsible for the preparation of weekly project reporting and metrics and presentations to Red Cross executives.
- Provided oversight to each of the 40 Red Cross regions during their IT cutover timeframes.
- Key Achievement: All 40 regions successfully implemented with no interruptions in service for blood product provision. One of two individuals who received national award for performance on project.
- Biomedical Headquarters
Various positions spanning from Laboratory Lead/Supervisor, Laboratory Manager, and then progressing to national-scale managerial position as Manager of Immunohematology Reference Laboratory (IRL) Operational Support- Biomedical Headquarters
American Red Cross
01.1994 - 01.2010
- Responsible for managing operational support activities for 40 American Red Cross reference laboratories (nation-wide) and designing, developing and implementing new systems for transfusion service software and testing.
- Provided oversight of educational support, risk management, laboratory process improvement, procedural writing, quality, project management, and laboratory audit/inspection activities as to ensure transfusion safety.
- Skilled in Lean, Six-Sigma, and current laboratory good manufacturing processes (cGMP). Inspects laboratories and provides recommendations for quality and efficiency improvements.
- Key Achievements: Was selected as the first recipient of the National American Red Cross Quality Patriot award due to nation-wide contributions to quality/safety and risk management. Successful in integrating 6 major Chicago-area hospitals into Peoria, IL service model.
Medical Technologist/Laboratory Scientist
Unity Hospital
Fridley
01.1992 - 01.1993
- Responsible for performing clinical laboratory testing in all areas of the laboratory including blood bank, hematology, chemistry, toxicology, and microbiology.
Education
Doctorate - Health Sciences
Eastern Virginia School of Health Sciences At Old Dominion University
12.2025
Master’s - Biomedical Laboratory Science: Concentration in Healthcare Management
Michigan State University
01.2017
BS - Medical Technology (Clinical Laboratory Science)
Illinois State University
01.1992
Skills
- Strategic planning and business strategy
- Executive leadership
- Program oversight
- New business development
- Budgeting and cost control
- Financial planning and P&L oversight
- Business case development
- Solution innovation
- Data analytics
- Clinical operations
- Process optimization
- Quality improvement
- Project management
- Change management
Timeline
Chief Strategy Officer
EP!C
12.2025 - Current
Senior Vice President of Business Development and Clinical Services
EP!C
03.2024 - 12.2025
Vice President of Clinical Operations
Heartland Health Services
08.2021 - 03.2024
Director of Contact Center Operations/Digital Experience
OSF HealthCare OnCall
01.2020 - 08.2021
Director of Environmental Services
OSF HealthCare Saint Francis Medical Center
01.2018 - 01.2020
Performance Improvement Specialist
OSF HealthCare Saint Francis Medical Center
03.2017 - 01.2018
Laboratory Outreach Manager
OSF HealthCare Saint Francis Medical Center
11.2013 - 03.2017
IT Senior Program Associate/Risk Manager
American Red Cross
01.2010 - 11.2013
Various positions spanning from Laboratory Lead/Supervisor, Laboratory Manager, and then progressing to national-scale managerial position as Manager of Immunohematology Reference Laboratory (IRL) Operational Support- Biomedical Headquarters
American Red Cross
01.1994 - 01.2010
Medical Technologist/Laboratory Scientist
Unity Hospital
01.1992 - 01.1993
Doctorate - Health Sciences
Eastern Virginia School of Health Sciences At Old Dominion University
Master’s - Biomedical Laboratory Science: Concentration in Healthcare Management
Michigan State University
BS - Medical Technology (Clinical Laboratory Science)
Illinois State University