Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Kristina Jones

Cottage Hills,IL

Summary

Dynamic Fulfillment Associate at Amazon with a proven track record in boosting warehouse efficiency and enhancing customer satisfaction. Skilled in product packaging and proficient with pallet jacks, I excel in teamwork and communication, consistently meeting tight deadlines while maintaining a safe and organized work environment. Adaptable and detail-oriented, I thrive in fast-paced settings.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
05.2022 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Lab Technician

World Wide Technology, Inc.
11.2021 - 01.2022
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Conducted cleaning and testing of equipment before boxing.
    Generated shipping labels from laptop for all outgoing packages.
    Managed delivery process to ensure prompt dispatch of boxed equipment.

Fulfillment Center Associate

Amazon
06.2018 - 02.2021
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Followed procedures at all times for personal and team safety.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Operated scanners and computers to generate shipping labels for outgoing deliveries.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.

Assistant Manager of Housekeeping

Bethalto Care Center
08.2017 - 03.2018
  • Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
  • Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
  • Conducted regular inspections of property cleanliness and maintenance needs, ensuring prompt attention to detail.
  • Maintained immaculate hotel rooms, public areas, and back-of-house spaces to exceed guest expectations.
  • Optimized linen management process by establishing organized storage systems.
  • Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
  • Increased revenue through upselling additional services such as deep-cleaning packages or special amenities upon arrival.
  • Implemented inventory control systems for supplies and equipment, reducing waste and minimizing expenses.
  • Enhanced customer service levels by promptly addressing guest concerns and resolving issues in a timely manner.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying, and ironing.
  • Maintained facility grounds, equipment, and safety compliance.
  • Evaluated employee performance and developed improvement plans.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Prepared reports and schedules with accuracy.

Dietary Aide

Integrity Healthcare of Godfrey
03.2012 - 04.2016
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Managed inventory review of freezers, walk-ins, and dry stock
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
  • Followed all food safety regulations while preparing meals for patients.

Crew Chief

McDonald's
09.2004 - 10.2008
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
  • Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
  • Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
  • Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
  • Enforced strict safety protocols to protect crew members.
  • Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
  • Facilitated training workshops, upgrading team's skill set and efficiency.
  • Resolved conflicts among team members, fostering more cohesive work environment.
  • Ensured strict adherence to safety protocols, significantly reducing workplace accidents.
  • Improved safety standards with thorough training sessions for new recruits.
  • Implemented rotating shift system, balancing workload and reducing employee burnout.
  • Developed and finalized schedules for team operations.
  • Managed opening and closing procedures for restaurant
  • served as assistant manager training for management role


Education

GED -

Civic Memorial High School
Bethalto, IL
03-2005

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Customer service
  • Issue resolution
  • Friendly and courteous
  • Time management
  • Detail-oriented
  • Punctual and reliable
  • Pallet jack proficiency
  • Excellent communication
  • Relationship building
  • Warehouse operations
  • Loading and unloading
  • Warehouse safety
  • Fulfillment processing
  • Product labeling
  • Correct labeling
  • Shipment receiving
  • Data entry
  • Workplace cleanliness
  • Multitasking and organization
  • Pallet stacking
  • Pallet jack experience
  • Pallet management
  • Trailer loading
  • Barcode scanning

Accomplishments

    I learned to use different programs to check packages.

    I am currently being taught all of the programs needed to slam packages

Certification

Entry Level Network Technician Program- issued 7/6/2024


LinkedIn for Professionals: Building a Strong Profile and Networking Principles- issued 4/24/2025


Professional Development: Dressing for Success, Business Writing, and Effective Communication Skills- issued 4/24/2025

Languages

English
Full Professional

Timeline

Fulfillment Associate

Amazon
05.2022 - Current

Lab Technician

World Wide Technology, Inc.
11.2021 - 01.2022

Fulfillment Center Associate

Amazon
06.2018 - 02.2021

Assistant Manager of Housekeeping

Bethalto Care Center
08.2017 - 03.2018

Dietary Aide

Integrity Healthcare of Godfrey
03.2012 - 04.2016

Crew Chief

McDonald's
09.2004 - 10.2008

GED -

Civic Memorial High School

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Kristina Jones