Kristina Cardona
Chicago
Summary
Proven customer service expert with a strong track record at Walt Disney World Resort, adept at managing high-stress situations and enhancing customer loyalty. Demonstrates exceptional work ethic and empathy, alongside accurate cash handling skills. Achieved notable customer satisfaction levels, contributing to repeat business and efficient dispute resolution.
Overview
15
15
years of professional experience
Work History
Cashier
Jewels Osco
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bar Tender
Louies Pub
11.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Sprint
01.2017 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Walt Disney World Resort
01.2010 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate Certificate - Medical Billing And Coding
DeVry University
United States Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Jewels Osco
11.2024 - Current
Bar Tender
Louies Pub
11.2021 - Current
Sales Associate
Sprint
01.2017 - 01.2020
Customer Service Representative
Walt Disney World Resort
01.2010 - 01.2017
Graduate Certificate - Medical Billing And Coding
DeVry University
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