Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Kristin Mills

Director of Retail
McHenry,IL

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

22
22
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Managing Partner

Ast General Contracting LLC
Chicago, IL
08.2023 - Current
  • Collaborated with founders to develop strategic business plans and secured sub-contractors
  • Negotiated key partnerships with industry leaders to enhance service offerings and increase visibility
  • Lead and manage a team of 40 subcontractors, vendors, and project managers
  • Negotiate contracts and ensure compliance with local building codes and regulations
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.

Inventory Control Manager

Medinah Country Club
Medinah, IL
03.2023 - 06.2023
  • Managed $5M inventory, which included analyzing inventory levels, managing purchasing activities, and inventory reconciliation.
  • Conducted regular audits to identify discrepancies and implement corrective actions
  • Worked with over 200 vendors on inventory returns and discrepancies
  • Worked with members on special orders, trunk shows, tournament gifts
  • Cross-referenced invoices and orders for reporting accuracy
  • Optimized replenishment strategies to ensure consistent supply of high-demand products

MARKETING MANAGER

G.R. General Contracting
McHenry, IL
08.2022 - 03.2023
  • Leveraged design skills to create more attractive company branding
  • Utilized social media to increase company visibility
  • Created and implemented marketing strategies and plans using digital and traditional consumer marketing channels to reach of 25,000 new customers
  • Developed and executed strategic marketing plans to increase new division awareness and new service offerings
  • Managed digital marketing efforts, resulting in increased website traffic and lead generation

Director of Retail

McHenry Country Club
McHenry, IL
08.2019 - 12.2022

Increased golf pro shop sales revenue by 30%

  • Year end results demonstrated higher sell through, higher sales and less year end discounted merchandise
  • Procured a high-quality apparel selection by researching brands, membership and outside tournament needs.
  • Organized and guided activities such as sales promotions and club events requiring coordination with other department managers
  • Worked in coordination with board members to devise comprehensive, forward-thinking strategies that promoted membership expansion
  • Established robust professional connections with over 100 product representatives and vendors
  • Utilized Club Systems Software to process all accounts receivable
  • Assisted in organizing outside golf outings and member tournaments with over 175 players
  • Board Member for the clubs 100-year anniversary, obtained all raffle items, and club heritage gifts, assisted other staff and departments with all celebratory preparation
  • Assisted in organizing junior golf program operation
  • Assisted Golf Operations Manager with Event Man tournament program to create scorecards, cart cards and entering results
  • Ran and maintained pari-mutuel wagering for all tournaments, processed wagers, generated reports, created payouts.
  • Fostered a positive work environment through strong leadership and team building initiatives.

RETAIL STORE OWNER

Giggling Gypsies
Greenwood, IL
01.2015 - 11.2018
  • Managing all aspects of daily operations including inventory, sales, and customer service
  • Implemented effective marketing strategies to increase foot traffic and boost sales
  • Collaborated with clients to create custom pieces, meeting their specific needs and vision
  • Renovated vintage furniture to create unique pieces with modern aesthetic appeal
  • Collaborated with interior designers to repurpose furniture for luxury home staging projects

SOFTLINES MANAGER

United States Navy Exchange Great Lakes Burkey Mall
North Chicago, Illinois
04.2003 - 03.2005
  • Led and directed a team of 28 members on effective methods, operations, and procedures across 7 departments
  • By increasing employee efficiency through thoughtful hiring, better on-the-job- learning, creating employee incentive programs; Softlines FY sales revenue increased by 20%, Shoe department by 25% and Jewelry department by 30%
  • Conducted monthly employee meetings to establish KPI's across all departments
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Exceeded monthly goals resulting in departmental bonus awards for all team members
  • Uncovered over $1,000,000 in loss in the Jewelry department and worked with the Naval Central Intelligence Unit to change procedure, implement new safeguard requirements, and recovered over 95% of the lost revenue for the department
  • Had a 97% employee retention rate, and only a 1% overtime usage
  • Through the implementation of the above strategies, the Softline revenue increased from $2.8 million to $3.6 million annually

Education

Some College (No Degree) - Criminal Justice

Pennsylvania State University
University Park, PA
03.2019 - 08.2021

Skills

  • Retail Management Experience

  • Retail Operations

  • Team Leadership

  • Retail Loss Prevention

  • Strategic Planning

  • Visual Merchandising

  • Inventory Control

  • Proficient in Club Systems

  • Proficient in Golf Now Tee Software

  • Working knowledge of Jonas

Awards

  • Coined by the Rear Admiral, Supply Corps U.S. Navy, For uncovering over $1,000,000 in loss in the Jewelry department and the recovery of 95% of the merchandise value., 08/04
  • Penn State University Dean's List

Certification

Illinois Licensed State Humane Investigator

Timeline

Managing Partner

Ast General Contracting LLC
08.2023 - Current

Inventory Control Manager

Medinah Country Club
03.2023 - 06.2023

MARKETING MANAGER

G.R. General Contracting
08.2022 - 03.2023

Director of Retail

McHenry Country Club
08.2019 - 12.2022

Some College (No Degree) - Criminal Justice

Pennsylvania State University
03.2019 - 08.2021

RETAIL STORE OWNER

Giggling Gypsies
01.2015 - 11.2018

SOFTLINES MANAGER

United States Navy Exchange Great Lakes Burkey Mall
04.2003 - 03.2005

Illinois Licensed State Humane Investigator

Large and Small Animal Emergency Rescue Training

Kristin MillsDirector of Retail