Kristin Fencil
Lockport
Summary
Hardworking and reliable professional with strong ability in customer service. Highly organized, proactive and punctual with team-oriented mentality. Looking to apply experience and skills in a professional, customer-focused atmosphere.
Overview
18
18
years of professional experience
Work History
Volunteer Troop Leader
Girl Scouts Northern Illinois
08.2022 - Current
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
- Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
- Encouraged participation in camp activities and guided troop members in safe adventures.
JDRF Volunteer
Juvenile Diabetes Research
06.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Owner/ Operator
Stockpile Defense
02.2011 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
St. Mary Catholic Church
St. Mary Parish
08.2020 - 08.2022
- Teaching Catholicism to 1st and 2nd grade students.
- Meeting with parents for preparation of Holy Communion.
- Coordinating with the Director on lesson plans.
Phlebotomist
American Red Cross
05.2008 - 07.2010
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Customer Service Representative
SkyWest Airlines
01.2006 - 10.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - Child Development
Joliet Junior College
Joliet, IL05.2025
Skills
- Flexibility
- Collaboration
- Customer Service
- Oral Communication
- Problem Solving
- Organization
- Money Handling
- Microsoft Office
- Mathematics
- Basic Accounting
Timeline
Volunteer Troop Leader
Girl Scouts Northern Illinois
08.2022 - Current
JDRF Volunteer
Juvenile Diabetes Research
06.2022 - Current
St. Mary Catholic Church
St. Mary Parish
08.2020 - 08.2022
Owner/ Operator
Stockpile Defense
02.2011 - Current
Phlebotomist
American Red Cross
05.2008 - 07.2010
Customer Service Representative
SkyWest Airlines
01.2006 - 10.2009
Associate of Applied Science - Child Development
Joliet Junior College
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