Kristin Alex Zabel
Chicago
Summary
Experienced with risk assessment, mitigation, and control. Utilizes analytical skills to identify potential threats and develop effective strategies. Strong understanding of regulatory compliance and leadership in guiding teams to achieve objectives. Excels in building meaningful relationships to drive change within the organization while holding individuals accountable as needed. Loyal team member who strives for greatness, achieving multiple promotions in my time at FIRST Insurance Funding. Manages tough conversations and situations with directness and empathy. Comfortable in fast paced, high-pressure environments and navigating ambiguity.
Overview
8
8
years of professional experience
Work History
Risk Management Supervisor
FIRST INSURANCE FUNDING
Northbrook, IL
10.2018 - Current
- Developed and implemented Risk Management policies and procedures at the inception of the department to help best identify the 14 Warning Signs and combat fraud
- Created the Elevated Entity Review, a monthly comprehensive and detailed review of the top 25 riskiest agents based on our TAR report. High risk scores trigger a follow up with markets to ensure funding has been received in a timely manner, policy verifications that confirm information is correct on all accounts, and identifying that insureds are real and know they have a working relationship with FIRST Insurance Funding
- Manages 4 direct reports, allocating weekly and monthly tasks and provides performance feedback on a quarterly basis. Advocates for and plays a pivotal role in the development of the Risk Management Associates. Provides comprehensive training to the team enabling them to decipher true risk potential through individual reviews
- Audits weekly and monthly assignments and requests completed by Risk Management Associates and Risk Analysts
- Moderates monthly Risk Discussion Forum, introducing 5-10 agents that exhibit behavior deemed suspicious or unsavory to department heads. Gathers and presents feedback from other departments and revises minutes to be published, distributed and followed up on
- Partners closely with Asset Management and Governance and Assurance to ensure a well-rounded recommendation to C-Suite committee members in monthly meetings
Spirits Consultant
BINNY’S BEVERAGE DEPOT
Highland Park, IL
02.2018 - 09.2018
- Applied customer service skills to welcome customers and lead them to the products best suited to their taste preferences
- Provided knowledge on qualities and production process of hundreds of spirits
- Placed orders on products to match the prediction of sales for the upcoming week
- Supervised five floater associates that contributed to the liquor department
Education
Bachelor of Arts - College of Arts and Science
INDIANA UNIVERSITY
Bloomington, IN05.2018
Skills
- SQL
- Microsoft Excel
- Toad
- Outlook and Teams communications
- DISC Take Flight leadership course
- Team management
- Key risk indicators
- Business continuity planning
Timeline
Risk Management Supervisor
FIRST INSURANCE FUNDING
10.2018 - Current
Spirits Consultant
BINNY’S BEVERAGE DEPOT
02.2018 - 09.2018
Bachelor of Arts - College of Arts and Science
INDIANA UNIVERSITY