Open To Work
Kristie Holden
Hazel Crest
Work Preference
Summary
Dedicated and results-driven Mental Health Probation Officer with extensive experience in criminal justice, case management, and rehabilitation services. Proven ability to supervise justice-involved individuals, conduct mental health assessments, and implement intervention strategies that support successful community reintegration.
Strong background in crisis intervention, behavioral support, and reducing recidivism, with a deep commitment to working with youth and underserved populations. Skilled in building trust, coordinating services, and collaborating with multidisciplinary teams while maintaining public safety.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Mental Health Probation Officer
Cook County Adult Probation Department
Chicago
11.2024 - Current
- Conducted assessments of probationers to evaluate compliance with court orders.
- Developed supervision plans tailored to individual needs and risks.
- Monitored probationers' progress through regular meetings and reports.
- Supervise a caseload of 50+ probationers, ensuring compliance with court-ordered conditions
- Conduct intake screenings and mental health assessments to determine program eligibility
- Coordinate 10+ monthly referrals to community-based mental health and support services
- Perform routine home visits (5–10 weekly) to monitor compliance and assess living conditions
- Apply intervention strategies that support rehabilitation while prioritizing public safety
CORRECTIONAL TREATMENT OFFICER
Stare of Illinois
Joliet
03.2018 - 12.2024
- Managed compliance with state regulations and policies for various programs.
- Coordinated communication between departments to streamline operational processes.
- Assisted in developing training materials for staff on policy updates.
- Managed and monitored 100+ incarcerated individuals, supporting treatment and behavior plans
- Developed individualized case plans contributing to improved compliance and behavioral outcomes
- Coordinated access to medical and mental health services for diverse populations
- Reduced incidents through proactive crisis intervention and de-escalation techniques
- Maintained accurate documentation in a high-volume, regulated environment
INSTRUCTOR FACILITATOR
Safer Foundation
Chicago
07.2014 - 03.2018
- Developed lesson plans for diverse adult learners in reentry programs.
- Facilitated workshops on job readiness and life skills for participants.
- Mentored individuals to enhance their personal and professional growth.
- Delivered educational instruction to 20–30 students per class in correctional settings
- Supported GED/HSE preparation, improving student engagement and completion readiness
- Provided individualized academic coaching to address literacy and skill gaps
- Led group activities to strengthen collaboration, communication, and confidence
Rural Mail Carrier Associate
United States Postal Service, USPS
Orland Park
03.2006 - 08.2014
- Delivered mail and packages to rural customers efficiently.
- Sorted and organized mail by delivery routes daily.
- Operated postal vehicles, following safety regulations and traffic laws.
- Promote services that the Post Office provides to increase sales and revenue Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
Education
Bachelor of Science - Criminal Justice
Northeastern Illinois University
Chicago, IL 05.2007 - 05.2008
Diploma Degree in Business Administration | - Accounting\Business
Robert Morris University
Chicago, IL 08.2002 - 09.2003
Skills
Microsoft Office Suite
Windows 11 OS, Vista,
Microsoft Word
Excel
PowerPoint
Mail room
Scheduling systems for appointments,Multi tasking,
Typing 60 WPM,
Administration Skills
Quandary Solver
Training Associates
- Case Management
- Mental Health Evaluation
- Crisis Intervention
- Conflict Resolution
- Group Facilitation
- Community Resource Coordination
- Probation & Court Compliance
- Client Assessment & Screening
- Documentation & Confidential Records
- Public Safety Monitoring
- Team Collaboration
- Case Management
- Mental Health Evaluation
- Crisis Intervention
- Conflict Resolution
- Group Facilitation
- Community Resource Coordination
- Probation & Court Compliance
- Client Assessment & Screening
- Documentation & Confidential Records
- Public Safety Monitoring
- Team Collaboration
References
References available upon request.
Timeline
Mental Health Probation Officer
Cook County Adult Probation Department
11.2024 - Current
CORRECTIONAL TREATMENT OFFICER
Stare of Illinois
03.2018 - 12.2024
INSTRUCTOR FACILITATOR
Safer Foundation
07.2014 - 03.2018
Bachelor of Science - Criminal Justice
Northeastern Illinois University
05.2007 - 05.2008
Rural Mail Carrier Associate
United States Postal Service, USPS
03.2006 - 08.2014
Diploma Degree in Business Administration | - Accounting\Business
Robert Morris University
08.2002 - 09.2003