Overview
Work History
Education
Skills
Skills
Timeline
Generic

Kristi Ho

Chicago,IL

Overview

10
10
years of professional experience

Work History

LEAD SALESFORCE DEVELOPER

ACCENTURE FEDERAL SERVICES
03.2022 - Current
  • Cross-functional Collaboration: Worked closely with cross-functional teams—including stakeholders—to analyze business requirements and design tailored solutions using the Salesforce platform, ensuring alignment with business objectives and user needs.
  • Custom Development & Coding: Expertly developed custom features on the Salesforce platform using Apex, Visualforce, Aura Components, and Lightning Web Components (LWC) to enhance functionality, improve user experience, and support business processes.
  • Leadership & Mentorship: Led a development team of up to 10 developers, managing task delegation, project timelines, and fostering team collaboration. Provided mentorship and technical guidance to junior developers, assisting them with coding best practices, debugging techniques, and professional growth.
  • Full Development Lifecycle: Actively contributed at each stage of the software development lifecycle, from gathering requirements and system design to testing, deployment, and post-launch support, ensuring successful and efficient project rollouts.
  • Project Estimation & Planning: Played a key role in estimating work effort, resource allocation, and project scheduling. Collaborated with project managers to ensure accurate timelines and scope management, contributing to the on-time delivery of high-quality solutions.
  • Salesforce Integration: Integrated Salesforce with external systems using REST APIs, middleware tools such as MuleSoft, and third-party applications to enable seamless, real-time data exchange, optimize business workflows, and enhance the overall system architecture.
  • Mass Data Management: Utilized tools like Data Loader and Workbench to efficiently execute mass data updates, ensuring data consistency across multiple Salesforce objects, reducing manual intervention, and optimizing the data maintenance process.
  • Data Optimization & Transformation: Led data mapping, cleansing, and transformation efforts to ensure the Salesforce database was optimized for reporting, analytics, and overall system performance, enhancing data accuracy and accessibility.
  • End-to-End Solution Development: Delivered comprehensive front-end and back-end architecture solutions by translating business and development requirements into scalable, maintainable, and high-performance Salesforce applications.
  • Quality Assurance & Debugging: Conducted extensive testing, including unit, integration, and user acceptance tests (UAT). Utilized advanced debugging techniques to identify and resolve issues, ensuring high-quality functionality and continuous improvement.

SALESFORCE DEVELOPER/CONSULTANT

CONTRACTOR
05.2019 - Current
  • Integrated Salesforce with Custom API: Collaborated with the internal engineering team to design and implement seamless integration between Salesforce and the company's custom API for Account, Product, and Order data synchronization, ensuring real-time updates and data consistency across systems.
  • Business Process Automation: Designed and developed Process Builders, Workflows, Flows, and Apex Triggers to automate complex business processes, ironing operational efficiency and reducing manual intervention.
  • Custom Lightning Components: Developed custom Lightning Web Components (LWC) to enable mass record insertions and updates, enhancing data management capabilities and user experience for large-scale data handling.
  • Troubleshooting & Debugging: Diagnosed and resolved technical issues across Salesforce applications and integrations, applying advanced debugging techniques to ensure optimal system performance.
    Collaborating with Stakeholders: Partnered with business stakeholders and internal teams to gather and analyze requirements for new features, providing expert recommendations for technical solutions and system enhancements.
  • 3rd Party Integrations: Delivered custom development, including writing Apex classes, Visualforce pages, and integrating third-party applications and services (e.g., REST APIs, SOAP APIs) to extend Salesforce capabilities.
  • Unit Testing & Defect Resolution: Wrote comprehensive unit tests and performed rigorous testing on custom solutions, ensuring code quality, adherence to best practices, and quick resolution of defects in alignment with development standards.
  • Production Deployment & Change Management: Led the migration of new features and enhancements from development to production using Change Sets, Salesforce DX, and Ant Migration Tool, ensuring smooth deployment and minimal downtime.
  • Technical Documentation & Design: Assisted in the creation and maintenance of technical documentation, including design specifications, data models, and deployment guides, ensuring clarity and consistency across development teams.

SENIOR TECHNICAL CONSULTANT

RISKONNECT INC.
05.2019 - 03.2022
  • Project Scoping & Requirements Gathering: Acted as a liaison between multiple departments, including sales, product, and project management, to facilitate project scoping, gather detailed client requirements, and design customized solutions for both new client implementations and upsell opportunities for existing clients.
  • Client-Specific Design Solutions: Developed and delivered optimal Salesforce design solutions tailored to meet the unique needs of clients and prospects, leveraging Salesforce best practices and platform capabilities to drive business success.
  • Discovery & Process Mapping: Led discovery sessions with clients to understand their current and desired business processes, translating these insights into actionable requirements and technical solutions that aligned with their strategic goals.
  • Project Management Collaboration: Worked closely with project management teams to ensure that client implementations stayed on track, met deadlines, and adhered to business requirements, providing technical guidance and support throughout the project lifecycle.
  • Client Portfolio Management: Managed a portfolio of 6-10 clients at a time, handling 200-1000+ hour implementation projects. Provided continuous support and ensured timely delivery of Salesforce solutions while maintaining high client satisfaction.
  • Business Requirements & Workflow Documentation: Documented business requirements and detailed workflow diagrams for each project, ensuring seamless handoffs to internal development and implementation teams and ensuring clarity and alignment throughout the project.
  • Lead Technical Consultant: Served as the lead technical consultant for implementation teams, troubleshooting complex client and product issues, and providing innovative solutions to meet client-specific business needs.
  • Cross-Department Collaboration: Worked closely with the pre-sales team to demonstrate Salesforce product and technical capabilities to prospects, and collaborated with the Data Services team to oversee the migration of internal data processes, ensuring data integrity and smooth transitions.
  • Salesforce Expertise: Demonstrated extensive knowledge of both Salesforce declarative and imperative programming, including tools and features such as Process Builders, Approval Processes, Workflows, Visual Flows, Lightning Components, Apex Classes, Apex Triggers, and Visualforce Pages, ensuring that each solution was technically sound and scalable.
  • Customer Success Recognition: Nominated and won the quarterly 'Customer Success Champion' Award, chosen by the Client Advisory Board for making a significant positive impact on clients' businesses through exceptional service, technical expertise, and effective problem-solving.

SALESFORCE DEVELOPER

LUXURY GARAGE SALE
11.2018 - 05.2019
  • Cross-Department Collaboration: Partnered with various departments, including sales, marketing, and operations, to enhance the Salesforce instance at Luxury Garage Sale (LGS), developing solutions that align with business goals and improve operational efficiency.
  • Salesforce Customization & Development: Possess in-depth knowledge of Salesforce standard features and successfully extended these capabilities using custom code, including Apex triggers, classes, and Visualforce pages, to meet specific business requirements.
  • Codebase Management & Maintenance: Proficient in researching, understanding, and maintaining an existing codebase. Managed source control through Git, ensuring smooth versioning and collaboration across development teams.
  • Business Logic & Defect Resolution: Regularly performed maintenance coding to revise business logic or correct defects in existing Salesforce applications, ensuring that the system aligns with evolving business processes and maintains a high level of quality.
  • Troubleshooting & Problem-Solving: Demonstrated exceptional problem-solving, debugging, and troubleshooting skills to quickly identify and resolve issues, often conducting in-depth research to pinpoint the root causes of defects.
  • Integration & System Monitoring: Managed and monitored integrations between Salesforce and other internal/external systems at LGS, ensuring smooth data exchange, system stability, and timely issue resolution.
  • Price Reduction Markdown Automation: Implemented a price reduction markdown schedule for active inventory, utilizing custom triggers and trigger handlers to update fields such as markdown dates and prices, streamlining pricing workflows and enhancing inventory management.
  • Batch Job Development & Scheduling: Developed and maintained scheduled batch jobs for mass record updates, including inventory price adjustments. These batch jobs were scheduled to run nightly, minimizing user disruption during business hours and improving system performance.
  • Scheduled Batch Classes & Web Service Callouts: Created and maintained batch classes that involved mass updating records and executing web service callouts, ensuring data consistency across systems and reliable third-party integrations.
  • Third-Party Application Integration: Collaborated with LGS’ tech team to integrate and maintain a suite of third-party applications, including Pixavo, Dialpad, Heroku, Stitch, Iterable, PayPal, and Stripe, ensuring seamless data flow and functionality across platforms.
  • Apex REST Web Services: Developed and maintained Apex REST web service classes, enabling inbound orders and account creation through LGS' API, and ensuring the efficient and accurate exchange of data between Salesforce and external systems.
  • Data Synchronization with Third-Party Systems: Built custom methods to retrieve, update, and send data to third-party applications such as Stripe and Iterable, facilitating smooth communication and ensuring data consistency for transaction processing and marketing automation.

SALESFORCE ADMINISTRATOR

LUXURY GARAGE SALE
03.2018 - 11.2018
  • Salesforce Instance Management: Managed the Salesforce instance for Luxury Garage Sale (LGS), configuring and customizing the platform to meet evolving business needs. Designed and built custom objects, fields, and formulas to ensure that Salesforce supported all key business operations effectively.
  • Customizations & Automation: Led the creation and ongoing maintenance of custom objects, validation rules, workflows, process builders, and flows to automate business processes, reduce manual tasks, and enhance operational efficiency.
  • Salesforce Administration: Handled all essential administrative functions, including user account management, security settings, and system limits, ensuring proper access control and system integrity for all users across the organization.
  • Integration Management: Maintained, monitored, and managed integrations between Salesforce and other connected systems at LGS, ensuring seamless data flow and real-time synchronization between platforms to support various business functions.
  • Custom Reporting & Dashboards: Designed and created custom reports and dashboards to deliver key insights for both management and individual team members. Responded to ad hoc reporting requests, ensuring that data was available and actionable in real-time. Developed and launched in-depth dashboards that tracked performance metrics and provided visibility into team productivity and KPIs.
  • Data Integrity & Cleanup: Ensured data integrity by cleaning up legacy and duplicate records. Employed Data Loader to automate and streamline the process of data migration and mass updates, preventing duplication and improving data quality. Defined blocking parameters to proactively prevent future duplicate data.
  • Ongoing Support & User Management: Managed ongoing support requests and addressed administrative needs for end users, providing technical support, troubleshooting, and user training to ensure smooth adoption of Salesforce features.
  • Sandbox Management: Managed multiple Salesforce sandbox environments, ensuring proper configuration and testing before deploying changes to production.
  • Feature Monitoring & Recommendations: Continuously monitored new Salesforce features and releases to assess their applicability to LGS. Provided actionable recommendations to the business on how to leverage new functionality for greater efficiency and growth.
  • Business Analysis & Stakeholder Collaboration: Conducted business analysis by collaborating with end users and C-level executives to identify operational requirements, ensuring that Salesforce solutions were aligned with business goals and streamlined company processes.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.

RISK MANAGEMENT ADMINISTRATOR

HELP AT HOME LLC
09.2015 - 03.2018
  • Claims Management & Coordination: Managed Workman's Compensation claims for the organization, ensuring accurate documentation, timely processing, and effective coordination between the insurance provider and Help at Home Managers. Maintained the Salesforce instance to ensure claims data was organized and accessible for all stakeholders.
  • Data Integrity & Salesforce Utilization: Leveraged extensive Salesforce knowledge to enhance data integrity through effective system design, ongoing maintenance, and robust security practices. Continuously worked to ensure data was accurate, complete, and protected throughout its lifecycle.
  • Custom App Development: Collaborated with the Director of Risk Management to create custom Salesforce apps designed to track critical data related to training, contracts, risk management, insurance, and property management, ensuring that all necessary information was centralized, easily accessible, and compliant.
  • Report & Dashboard Creation: Developed custom reports, dashboards, and processes to monitor data quality and integrity, providing real-time visibility into claims status, incident tracking, and other key metrics critical to risk management and business operations.
  • Data Cleanup & Importing: Utilized Excel to clean and prepare data before importing it into Salesforce via Import Data Wizard and Data Loader, ensuring that data was accurate, well-structured, and ready for use in reporting and analysis.
  • Visualforce Pages & Custom UI: Created Visualforce pages with custom Apex controllers to enhance the User Interface (UI) for incident reporting, training registration, and recruitment. Developed Force.com sites to allow external users to input data and interact with the system without requiring a Salesforce login.
  • Client & Stakeholder Communication: Managed high volumes of daily communication, answering an average of 40-70 emails and 4-9 phone calls per day to address inquiries related to billing, claim status, and work-related injury concerns, providing timely and informative responses to ensure a smooth claims process.
  • Claims Investigation & Analysis: Conducted thorough investigations into claims, analyzing incidents for reporting purposes, identifying trends, and providing actionable insights for continuous improvement in claims handling and risk management processes.

Education

Bachelor’s Degree - Psychology, Managerial Skills

UNIVERSITY OF ILLINOIS AT CHICAGO
Chicago, IL
01.2015

Skills

  • Salesforce Certified Application Architect
  • Salesforce Certified AI Associate
  • Salesforce Certified Data Architect
  • Salesforce Certified Developer I
  • Salesforce Certified Digital Experience Consultant
  • Salesforce Certified Administrator
  • Salesforce Certified App Builder
  • Salesforce Certified Sharing and Visibility Designer
  • PS Principles Project Sherpa Certification

Skills

  • Apex/LWC/Aura Development
  • SOQL
  • Visualforce
  • SQL
  • Proficient in Microsoft Office
  • Data Management
  • Agile methodology

Timeline

LEAD SALESFORCE DEVELOPER

ACCENTURE FEDERAL SERVICES
03.2022 - Current

SALESFORCE DEVELOPER/CONSULTANT

CONTRACTOR
05.2019 - Current

SENIOR TECHNICAL CONSULTANT

RISKONNECT INC.
05.2019 - 03.2022

SALESFORCE DEVELOPER

LUXURY GARAGE SALE
11.2018 - 05.2019

SALESFORCE ADMINISTRATOR

LUXURY GARAGE SALE
03.2018 - 11.2018

RISK MANAGEMENT ADMINISTRATOR

HELP AT HOME LLC
09.2015 - 03.2018

Bachelor’s Degree - Psychology, Managerial Skills

UNIVERSITY OF ILLINOIS AT CHICAGO

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