Kristi Barclay
Lewistown
Summary
Prompt and reliable manager with a proven track record at Countryside Family Restaurant, excelling in customer service and team leadership. Enhanced operational efficiency through effective training programs and strategic shift scheduling. Recognized for improving safety procedures and fostering a positive work environment, and maintaining profitable balances for cashflow.
Overview
10
10
years of professional experience
Work History
Manager/Head Waitress
Countryside Family Restuarant
07.2016 - 04.2025
- Oversaw daily operations, ensuring exceptional customer service and adherence to quality standards.
- Developed and implemented staff training programs to enhance performance and operational efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Led team meetings to communicate goals, updates, and foster a positive work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assocaite Manager of Operations
Perkins Restaurant and Bakery
02.2015 - 07.2016
- Managed budget allocation and resource planning to optimize operational performance and cost-effectiveness.
- Developed and executed training programs for staff, fostering skill development and knowledge transfer.
- Established key performance indicators (KPIs) to monitor progress and align team objectives with company goals.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Education
No Degree - Secondary Education
Spoon River College
CantonLewistown Community High School
Lewistown01-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Salesforce management
- Hiring
- Training
- Sanitation
Timeline
Manager/Head Waitress
Countryside Family Restuarant
07.2016 - 04.2025
Assocaite Manager of Operations
Perkins Restaurant and Bakery
02.2015 - 07.2016
No Degree - Secondary Education
Spoon River College
Lewistown Community High School
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