Summary
Overview
Work History
Education
Timeline
Generic

Kristen Rentner

Tinley Park

Summary

Experienced in patient interaction, appointment scheduling, and issue resolution. Utilize strong communication and organizational skills to ensure maximum patient satisfaction. Deep understanding of healthcare systems and patient support processes. Seasoned professional in patient services, ready to elevate the patient experience. Expertise lies in managing patient interactions, scheduling tasks, and performing administrative duties with a focus on teamwork and adaptability for consistent and reliable support. Renowned for exceptional communication skills, empathy, and problem-solving abilities. Dedicated to providing top-notch administrative assistance. Hardworking and passionate job seeker with strong organizational skills. Eager to contribute to the team's success in achieving company goals.

Overview

20
20
years of professional experience

Work History

Patient Services Representative/ Preceptor

Advocate Health Care
10.2023 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Assist call centner through secure chat to manage patients call volume.
  • Managed In basket, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Sending messages to the clinical teams pool as needed.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Updating others team members on knowledge regarding the revenue cycle reports after attending meetings.
  • Use of Epic to schedule appointments between two different dars .(Urgent care & Family Medical.)
  • On-base for scanning in patient information.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient patient information into system when presented with new or missing information needed during check-in.
  • Answered incoming calls, Creating telephone encounters as needed.

Dental Front Office Coordinator

Dr.Theodore Brasky,Loren Feldner D.D.s
06.2011 - 10.2023
  • Reviewed patient records to check accuracy of information and implement updates.
  • Set up appointment times and handled canceled appointments.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Gathered medical information, dental health history and vitals from patients.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Completed relevant insurance and other claim forms.
  • Interviewed patients to complete case histories and intake forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Front Desk Dental

Michael P Ryan D.D.S
01.2005 - 06.2011
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Explained dental services and payment plans to help patients make informed decisions.

Education

Child Care Services Management

Moraine Valley Community College
Palos Hills, IL

Continuing Education Dental Classes

Timeline

Patient Services Representative/ Preceptor

Advocate Health Care
10.2023 - Current

Dental Front Office Coordinator

Dr.Theodore Brasky,Loren Feldner D.D.s
06.2011 - 10.2023

Front Desk Dental

Michael P Ryan D.D.S
01.2005 - 06.2011

Continuing Education Dental Classes

Child Care Services Management

Moraine Valley Community College

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Kristen Rentner