Kristen Novak

• Prepared and served a variety of cocktails and beverages efficiently.
• Maintained cleanliness and organization of the bar area at all times.
• Interacted with customers to provide excellent service and product recommendations.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Crafted unique cocktails using fresh ingredients and house-made syrups.

Bartended private events for parties including but not limited to rehearsal dinners, private meetings for city workers, law firms, and political figures as well as weddings on site.

• Mixed cocktails and beverages to meet customer preferences.
• Provided exceptional customer service in a fast-paced environment.
• Maintained cleanliness and organization of the bar area.
• Collaborated with kitchen staff to ensure timely food and drink service.
• Trained new bartenders on recipes and bar procedures.
• Handled cash transactions accurately during busy shifts.
• Engaged with customers to create a welcoming atmosphere.
• Performed opening and closing duties including restocking supplies.
• Developed good working relationships with fellow employees through effective communication.
• Greeted customers and provided excellent customer service.

• Received assistant manager of the quarter award within the first year and a half of becoming a manager.
• Won multiple contests when it came to company yearly calendar sales contests within my region.
• Assisted in organizing and promoting the company in multiple ways with the community by working local community events and volunteering for causes like The Make A Wish Foundation.
• Promoted to Assistant General Manager within 5 years of management experience.
• Experience doing multiple inventories, store scheduling, Daily and yearly reports, promoting sales through daily communication with my management staff.
• Maintaining good morale among my staff to ensure a positive work environment.
• Within 5 years of management experience, I was announced as General Manager. I was presented with having my own store. Aurora Fox Valley Hooters.
• Duties of a General Manager - P&Ls Budgeting, Scheduling, Invoicing Orders, and Promoting Sales.
• I reopened a store that was struggling with a 45k monthly sales average now seeing as much as 65 - 70k monthly within a 3 month time frame.

• Certified floor, Bar, and hostess trainer
• Responsible for teaching Hooter Girl training classrooms for new employees when needed.