Kristen Maloul
Elk Grove Village
Summary
Highly adaptable and resourceful individual, bringing several years of experience in successfully managing work projects in the automotive industry through effective leadership and quick decision-making to maximize profits. Motivated professional well-developed in task prioritization, project management, interpersonal skills, and team collaboration.
Overview
4
4
years of professional experience
Work History
Automotive Service Writer
Crash Champions
Carol Stream
03.2023 - 03.2025
- Managed projects from start to finish, ensuring tasks were complete.
- Provided cost estimates for labor and parts based on insurance and customer needs.
- Delivered fast, knowledgeable service for routine questions and service complaints.
- Prepared detailed service orders for technicians based on customer requests.
- Created service order requests by documenting customer complaints and repair needs in work orders.
Receptionist
Gerber Glass & Collision
Aurora
01.2021 - 02.2023
- Processed invoices and maintained financial records for accuracy.
- Developed strong relationships with clients through excellent customer service skills.
- Produced thorough, accurate and timely reports of project activities.
- Utilized computer systems to input customer data accurately and maintain records securely.
Education
Associate of Arts -
William Rainey Harper College
Palatine, IL06-2020
Skills
- Project management
- Team collaboration
- Customer needs assessments
- Effective communication
- Sales and upselling
- Quality control
- Adaptability
- Issue and complaint resolution
- Schedule coordination
Timeline
Automotive Service Writer
Crash Champions
03.2023 - 03.2025
Receptionist
Gerber Glass & Collision
01.2021 - 02.2023
Associate of Arts -
William Rainey Harper College