Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristen Maloul

Elk Grove Village

Summary

Highly adaptable and resourceful individual, bringing several years of experience in successfully managing work projects in the automotive industry through effective leadership and quick decision-making to maximize profits. Motivated professional well-developed in task prioritization, project management, interpersonal skills, and team collaboration.

Overview

4
4
years of professional experience

Work History

Automotive Service Writer

Crash Champions
Carol Stream
03.2023 - 03.2025
  • Managed projects from start to finish, ensuring tasks were complete.
  • Provided cost estimates for labor and parts based on insurance and customer needs.
  • Delivered fast, knowledgeable service for routine questions and service complaints.
  • Prepared detailed service orders for technicians based on customer requests.
  • Created service order requests by documenting customer complaints and repair needs in work orders.

Receptionist

Gerber Glass & Collision
Aurora
01.2021 - 02.2023
  • Processed invoices and maintained financial records for accuracy.
  • Developed strong relationships with clients through excellent customer service skills.
  • Produced thorough, accurate and timely reports of project activities.
  • Utilized computer systems to input customer data accurately and maintain records securely.

Education

Associate of Arts -

William Rainey Harper College
Palatine, IL
06-2020

Skills

  • Project management
  • Team collaboration
  • Customer needs assessments
  • Effective communication
  • Sales and upselling
  • Quality control
  • Adaptability
  • Issue and complaint resolution
  • Schedule coordination

References

Crash Champions

Joe Walsh

Director of Operations

815-953-2548

Gerber Glass & Collision

Lee Blank

 Regional Manager

708-426-3506

Timeline

Automotive Service Writer

Crash Champions
03.2023 - 03.2025

Receptionist

Gerber Glass & Collision
01.2021 - 02.2023

Associate of Arts -

William Rainey Harper College

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Kristen Maloul