Kris Howard
Rock Island,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Dynamic individual with hands-on experience in many areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator Cleaning Service
Self
08.2016 - Current
- Developed and implemented operational procedures to enhance overall efficiency and customer satisfaction.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Oversaw daily operations, maintaining high standards of service quality and cleanliness.
- Established strong relationships with clients through effective communication and service customization.
- Adapted cleaning methods based on client feedback, improving service delivery and responsiveness.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Exceeded client expectations to garner future services.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collected payment for services rendered and provided client with billing receipts.
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Developed efficient cleaning schedules to ensure timely completion of residential tasks.
Cashier, Cook, Cleaner, Stocker
Hy-Vee Fast N Fresh
09.2021 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by balancing daily receipts and transactions.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Kept food area stocked.
- Cooked more food if stock was low.
Supervisor Residential Cleaning
B.E. Cleaning, LLC
08.2010 - 09.2016
- Oversaw daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on best practices and operational efficiency.
- Implemented process improvements that enhanced workflow productivity and reduced bottlenecks.
- Monitored inventory levels, ensuring timely restocking and minimizing disruptions.
- Collaborated with management to align operational goals with organizational objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Frequently inspected production area to verify proper equipment operation.
Legal Administration/All Files Manager
Stanley Consultants, Incl
06.2001 - 07.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
Environmental Service Aid
Muscatine General Hospital
02.1993 - 07.1995
- Maintained cleanliness and sanitation standards in facilities, ensuring safe environments for staff and visitors.
- Operated cleaning equipment, including floor buffers and vacuums, to enhance overall cleanliness.
- Disposed of hazardous materials according to safety regulations, promoting workplace safety compliance.
- Conducted routine inspections to identify maintenance needs and report issues promptly for resolution.
- Implemented waste management strategies to minimize environmental impact within facilities.
- Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
- Assisted in infection control measures by promptly responding to emergency spills and biohazard incidents.
- Completed specialized cleaning projects such as terminal cleanings for isolation rooms or operating room turnovers, adhering to stringent protocols to ensure patient safety.
- Safeguarded sensitive patient information by strictly adhering to privacy regulations during room cleanings and interactions with medical staff or family members.
- Maintained a safe environment for patients and staff with thorough disinfection of high-touch surfaces.
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
- Reduced cross-contamination risks by adhering to strict sanitation protocols for patient care areas.
- Collaborated effectively with other Environmental Service Aides to complete large-scale cleaning projects within tight deadlines.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Medical Transcriptionist
Dr. Calvin Atwell, M.D.F.A.C.S.
1999 - 2003
- Transcribed medical reports accurately, ensuring adherence to industry standards and physician preferences.
- Reviewed and edited transcriptions for clarity, grammar, and medical terminology precision.
- Collaborated with healthcare professionals to clarify ambiguous dictations and ensure comprehensive documentation.
- Implemented efficient transcription processes that improved workflow and reduced turnaround time for patient records.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Translated medical jargon into correct terminology.
Education
No Degree - Business Administration And Accounting
Muscatine Community College
Muscatine, IASkills
- Customer relations
- Verbal and written communication
- Relationship building
- Client service
Timeline
Cashier, Cook, Cleaner, Stocker
Hy-Vee Fast N Fresh
09.2021 - 03.2022
Owner/Operator Cleaning Service
Self
08.2016 - Current
Supervisor Residential Cleaning
B.E. Cleaning, LLC
08.2010 - 09.2016
Legal Administration/All Files Manager
Stanley Consultants, Incl
06.2001 - 07.2008
Environmental Service Aid
Muscatine General Hospital
02.1993 - 07.1995
No Degree - Business Administration And Accounting
Muscatine Community College
Medical Transcriptionist
Dr. Calvin Atwell, M.D.F.A.C.S.
1999 - 2003