Kristen Gehring
Quincy
Summary
Professional healthcare coordinator with solid background in managing clinic operations and ensuring efficient patient flow. Skilled in scheduling, record management, and patient communication. Strong focus on team collaboration and achieving results. Adaptable and reliable, able to handle changing needs and priorities. Proficient in using healthcare software and maintaining compliance with regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Coordinator
XCEL Physical Therapy
06.2022 - Current
- Managed billing processes effectively, ensuring accurate invoicing and timely reimbursement from insurance companies.
- Trained new team members on office protocols, enhancing overall productivity and staff cohesion.
- Enhanced patient experience by streamlining appointment scheduling and managing front desk operations.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Posted and adjusted payments from insurance companies.
Physical Therapy Technician
Hannibal Regional Hospital
01.2016 - 03.2023
- Delivered expert clerical support, including answering phone calls, scheduling patients, completing forms, filing and copying files
- Helped deliver effective therapies to patients by working closely with physical therapists
- Supported patient mobility and safety by providing proper assistance during exercises and transfers.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
Patient Access Representative
Blessing Hospital
01.2017 - 01.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Verified patient insurance eligibility and entered patient information into system.
Certified Nursing Assistant
Illinois Veterans Home
01.2018 - 01.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Physical Therapy Technician
Advance Physical Therapy
01.2013 - 01.2019
- Helped deliver effective therapies to patients by working closely with physical therapists
- Increased clinic efficiency, preparing treatment areas and equipment before sessions and cleaning up afterwards.
- Maintained full compliance with legal, health, and safety regulations
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
Education
Associates in Arts Degree -
John Wood Community College
01.2016
Certified Nursing Assistant -
John Wood Community College
Skills
- Time Management Abilities
- Training and Mentoring
- Client Engagement
- Strategic Decision Making
- Collaborative Mindset
- Data Entry Efficiency
- Certified in CPR/AED
- Operational Efficiency
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Office Coordinator
XCEL Physical Therapy
06.2022 - Current
Certified Nursing Assistant
Illinois Veterans Home
01.2018 - 01.2019
Patient Access Representative
Blessing Hospital
01.2017 - 01.2020
Physical Therapy Technician
Hannibal Regional Hospital
01.2016 - 03.2023
Physical Therapy Technician
Advance Physical Therapy
01.2013 - 01.2019
Certified Nursing Assistant -
John Wood Community College
Associates in Arts Degree -
John Wood Community College
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