Kristen Fosses
Schaumburg,IL
Summary
Detail-oriented and highly driven Project Manager with 10+ years experience in the print embellishment and luxury packaging industry. Highly knowledgeable with hot foil stamping and embossing techniques. Focused on growth, teamwork, and contributing strong organizational and communication skills with a dynamic team to accelerate my professional development and the growth of the company.
Overview
28
28
years of professional experience
Work History
PROJECT MANAGER
CREATIVE LABEL, INC.
Elk Grove Village
01.2015 - Current
- Prepare comprehensive estimates and proposals using customer art work, timelines and specifications
- Provide quotes and collaborate with customer on finishing, layouts, and material needs
- Address customer issues promptly and professionally
- Manage all incoming orders, tracking and delivering jobs within deadlines
- Create job tickets for all orders and review costs for accuracy
- Managed approximately 75+ incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Track production status daily and communicate with customers and plant on scheduling changes
- Work closely with Art and Pre-Press Department to confirm accuracy for foil and embossing projects
- Handle all proofing requests
- Manage Customer Service and Shipping and Receiving Department
LEAD ESTIMATOR
CREATIVE LABEL, INC.
Elk Grove Village
01.2006 - 01.2015
- Evaluate projects, taking into consideration difficulty of the project, time involved, foil costs, die costs and price the project accordingly
- Mentored junior estimators, improving their skills in cost analysis and bid preparation
- Coordinated with vendors to obtain competitive pricing for materials and services
- Reviewed project specifications and drawings to identify potential risks and opportunities
- Led estimating team in preparing accurate cost projections for complex projects
- Responsible for 80% of the customer quotes
- Managed art files for order accuracy
CSR / SHIPPING & RECEIVING SUPERVISOR
CREATIVE LABEL, INC.
Elk Grove Village
01.1998 - 01.2006
- Managed shipping and receiving operations by maintaining accurate accounts of all incoming and outgoing shipments and troubleshooting when discrepancies arose
- Coordinated loads with carriers ensuring on time pick ups and deliveries
- Kept freight budget within standards
- Supervised over shipping department to ensure customer needs were met
Education
College of DuPage
Glen Ellyn, ILSkills
- Project management
- Project planning
- Project estimation and bidding
- Staff management
- Customer relations
- Advanced problem solving
- Task prioritization
- Verbal and written communication
Timeline
PROJECT MANAGER
CREATIVE LABEL, INC.
01.2015 - Current
LEAD ESTIMATOR
CREATIVE LABEL, INC.
01.2006 - 01.2015
CSR / SHIPPING & RECEIVING SUPERVISOR
CREATIVE LABEL, INC.
01.1998 - 01.2006
College of DuPage