Kristen Felker
Chicago
Summary
Accomplished Executive Director and dedicated healthcare professional looking for a new opportunity. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational problems. Passionate about managing and overseeing implementation of daily operations and managing multiple priorities with a positive attitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Business Operations
Ascension Living
07.2023 - Current
- Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
- Oversaw financial planning and budgeting processes for 7-10 communities, ensuring optimal allocation of resources while minimizing expenses.
- Established clear performance metrics for employees at various levels within the organization, driving accountability and excellence across all functions.
- Ensured regulatory compliance across all aspects of the business operations by staying up-to-date with relevant legal requirements and industry standards.
Senior/Regional Executive Director
Ascension Living
05.2015 - 07.2023
- Operational oversight, training and support of multiple communities within Ascension Living which includes independent, assisted and long term care
- Administrator of 99 bed skilled nursing/ long term care community with 24 bed independent living community in addition to providing regional support
- Oversee financial and operational performance of $12M+ community ; develop annual budget, meeting established census, revenue and expense targets
- Manage 20+ direct reports and over 100 staff within community
- Drive strategic improvements to enhance operational and organizational efficiencies across multiple disciplines
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Recruited, hired, and trained personnel, on policies and procedures along with customer service standards. Assisted in developing and supervising Administrator in Training Program for multiple associates.
- Monitor and maintain CMS and IDPH rules and regulations throughout community resulting in successful survey outcomes.
Administrator
ManorCare Health Services
05.2010 - 04.2015
- Managed two Skilled Rehab Facilities ranging from 125-160 beds in Chicagoland area
- Completed Administrator in Training program with ManorCare in 2010 and was promoted to 125 bed facility in February 2011
- Managed overall Medicare/Managed Care census of fifty-five to eighty-five in both buildings
- Represented Community by attending marketing calls, communication with referral sources and promotion of clinical/operational services to potential patients and families
- Recruit, interview, train and manage key department personnel; oversee over 150 staff at both facilities
- Familiar with and participated in Joint Commission Survey for facility including post-acute certification
- Drive Quality Assurance Program for facility ensuring systems are in place and maintained for company and licensure requirements
- Awarded Manor Care Customer Service award for facility in 2013 for overall customer satisfaction and recommendation to others
Administrator
Paradise Park Assisted Living and Memory Care
02.2009 - 04.2010
- Managed a 64 bed community which included assisted living and memory care residents
- Monitored staff compliance with state and federal requirements
- Initiated and participated in quality assurance and quality improvement activities based on four components of quality: customer satisfaction, employee satisfaction, process/system refinement, and financial impact
- Facilitated staff, resident and family communication to resolve conflict, creating a positive homelike environment; continually promoted innovative resident care
Director of Resident Life
Paradise Park Assisted Living and Memory Care
03.2007 - 02.2009
- Developed effective programs for social, emotional, physical and therapeutic needs of 30 residents within a specified budget
- Participated in resident care planning by identifying residents' needs in accordance with admission and comprehensive assessments
- Conducted marketing activities and volunteer opportunities to promote a positive image throughout the community
- Developed and facilitated monthly Alzheimer's support group for families and community members through training from the Alzheimer's Association
Education
B.S - Management
Indiana University Bloomington
Bloomington, IN05.2002
Skills
- Profit and Loss Statements
- Regulatory Compliance
- Leadership
- Performance Monitoring and Evaluation
- Verbal and Written Communication
- Senior Living Management
- Leadership Development
- Improve Performance
Certification
Illinois Licensed Nursing Home Administrator
Timeline
Director of Business Operations
Ascension Living
07.2023 - Current
Senior/Regional Executive Director
Ascension Living
05.2015 - 07.2023
Administrator
ManorCare Health Services
05.2010 - 04.2015
Administrator
Paradise Park Assisted Living and Memory Care
02.2009 - 04.2010
Director of Resident Life
Paradise Park Assisted Living and Memory Care
03.2007 - 02.2009
B.S - Management
Indiana University Bloomington