Kristen Brackmann
Elk Grove Village
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
27
27
years of professional experience
Work History
Customer Service Advocate
Blue Cross Blue Shield of Florida, Florida Blue
11.1997 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Responded proactively and positively to rapid change.
Education
Associate of Arts - Elementary Education
William Rainey Harper College
Palatine, IL07-1992
Skills
- Call center experience
- Data entry
- Complaint handling
- Microsoft outlook
- Professional telephone demeanor
- Payment collection
- Report generation
- Email management
- Payment processing
- Inbound and outbound calling
- Spreadsheets
Timeline
Customer Service Advocate
Blue Cross Blue Shield of Florida, Florida Blue
11.1997 - Current
Associate of Arts - Elementary Education
William Rainey Harper College
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