Kristen Bartley
Schaumburg
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Decorator
COOKIES BY DESIGN
Naperville, IL
05.2023 - Current
- Decorate over 100 cookies, cakes and cupcakes according to company procedures.
- Dip and decorate strawberries and other fruits in chocolate to order.
- Arrange and assemble fruit and cookie bouquets to order.
- Provide exceptional service by assisting customers with selections and custom orders.
- Maintain a clean and organized work area, adhering to food safety and sanitation guidelines.
- Supervise and train new team members on correct decorating procedures.
- Perform quality checks and maintain optimal work flow.
- Safely operate and maintain professional baking equipment ensuring consistent product quality, including industrial mixers and ovens.
Asst. Store Manager
Rebecca’s Cakes by Design
Bartlett, IL
06.2022 - 12.2022
- Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations.
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines.
- Developed strong relationships with customers through friendly interactions resulting in repeat business.
- Managed special dietary requests or restrictions (e.g., gluten-free, vegan) by adapting recipes accordingly.
- Prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew.
- Decorated over 50 cupcakes, cookies, pastries, and other baked goods with creative designs using piping techniques.
- Assembled tiered cakes by stacking layers securely while maintaining the integrity of the design.
Delivery Lead and Front of House Employee
Wave the Grain
Centennial, CO
04.2021 - 01.2022
- Made and served over 20 different coffee drinks daily.
- Packaged items in containers and boxes for customers.
- Packaged and delivered daily deliveries in company van.
- Opened/closed the store when required.
- Received, documented and correctly put away incoming ingredients and supplies.
- Made and baked recipes including cookies, protein waffles, breakfast burritos, etc.
- Baked over 2000 waffles, muffins and cookies weekly for a wholesale account.
- Answered phone calls and took regular orders and special orders.
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines.
Server and Housekeeper
Holiday Retirement
Denver, CO
12.2017 - 05.2018
- Served breakfast and lunch to elderly residents Monday through Friday.
- Cleaned over 30 apartment style rooms weekly.
- Maintained the cleanliness in the common areas.
- Engaged with the residents daily to create long lasting special relationships.
Production Team Member
Savers
Lake Zurich, IL
08.2012 - 11.2012
- Sorted and priced donated items to put onto sales floor.
- Worked with a team and individually.
- Maintained assigned areas by keeping them clean and organized.
- Helped customers locate items they were looking for.
- Costume Consultant during October for Halloween.
- Helped customers find a new costume or put together used items to create unique costumes.
Receptionist
The Experience Salon and Spa-CLOSED
Wheeling, IL
07.2011 - 09.2011
- Answering phones, filing, mailing and various other office tasks.
- Confirmation calls and mailing projects
- Scheduling appointments.
- Accept all packages from UPS and other delivery companies.
- Maintain an updated database for all clients, products and services.
- Responsible for handling cash drawer including all cash, checks, credit cards and gift cards/ certificates.
- Light cleaning to maintain a neat work environment.
- Ability to work independently and efficiently.
- Maintain a neat, clean and professional personal appearance.
Server
Giordano's
Lake Zurich, IL
05.2010 - 09.2010
- Taking guests' orders, keeping them organized, and the ability to anticipate guests needs.
- Performing service with a polite, courteous, and professional prompt demeanor.
- Knowledgeable of the menu, ingredients, and how each item is prepared with the ability to explain the menu items to the guests.
- Ability to answer and/or fix a guest's complaint.
- Handling of cash, credit cards, and gift cards/certificates.
- Maintain a clean and functional working environment.
- Ability to work well with others.
- Maintain a neat and clean personal appearance.
- Answering a high volume of calls and handling the customers' needs
Education
Massage Therapy (Certification) - Massage Therapy
Everest College
North Aurora, IL09.2007
High School - Valedictorian
Fox Valley Lutheran Academy
Elgin, IL06.2004
Skills
- Interpersonal
- Computer
- Time management
- Organizational
- Cake decorating
- Customer service
- Data entry
- Team leadership
- Decision-making
- Verbal and written communication
- Food safety, handling and production
Certification
- StateFoodSafety Food Manager Certification August 2024 to August 2029 Food Manager Certification for successfully completing the StateFoodSafety Food Protection Manager Certification Exam
- Massage Therapist Certification and License January 2008 to May 2009 Specialized in Swedish Massage, Hot Stone Massage, Reflexology and Aroma Therapy.
Languages
English
Timeline
Lead Decorator
COOKIES BY DESIGN
05.2023 - Current
Asst. Store Manager
Rebecca’s Cakes by Design
06.2022 - 12.2022
Delivery Lead and Front of House Employee
Wave the Grain
04.2021 - 01.2022
Server and Housekeeper
Holiday Retirement
12.2017 - 05.2018
Production Team Member
Savers
08.2012 - 11.2012
Receptionist
The Experience Salon and Spa-CLOSED
07.2011 - 09.2011
Server
Giordano's
05.2010 - 09.2010
High School - Valedictorian
Fox Valley Lutheran Academy
Massage Therapy (Certification) - Massage Therapy
Everest College
Additional Information
Authorized to work in the US for any employer
OTHER SKILLS
- Dedication to positive and outstanding customer service
- Excellent verbal and written communication skills
- Quality focused, attentive to detail and result oriented
- Data Entry and knowledge of computer programs, such as Microsoft Excel, Microsoft Word, etc.
- Knowledge of using computers, fax machine, copy machine, etc