Kristelle Sue N. San Juan
HOFFMAN ESTATES
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Medcore Home Health Care
08.2021 - 01.2022
- Managed incoming referrals for home health services and coordinated with the clinical team to assess patient needs
- Scheduled appointments and coordinated logistics for the patient intake process
- Collected and verified insurance information and obtained necessary authorizations for services
- Developed and maintained relationships with healthcare providers and community organizations for referral sources
- Communicated effectively with patients and their families to ensure understanding of services and address any concerns
- Documented all intake processes and maintained accurate records in compliance with regulatory guidelines
- Participated in staff meetings and training to stay up-to-date on industry best practices and regulations.
ITC Teller
West Suburban Bank
03.2020 - 08.2021
- Provided exceptional customer service through online banking platforms
- Assisted customers with online transactions, account inquiries, and troubleshooting technical issues
- Executed secure transactions and verified customer identities through digital channels
- Maintained confidentiality and security of customer information in compliance with banking regulations
- Adapted quickly to new technologies and updates in the online banking system to better serve customers.
Universal Banker
West Suburban Bank
09.2019 - 03.2020
- Proficient in handling cash transactions, processing loan applications, and opening new accounts
- Strong knowledge of banking products and services
- Excellent customer service skills and ability to effectively communicate with clients
- Familiarity with regulatory requirements and compliance standards in the banking industry
- Ability to work in a fast-paced and dynamic environment
- Detail-oriented and able to multitask effectively
KeyHolder
Bath and Body Works
10.2017 - 09.2019
- Performed opening and closing routines, including the execution of bank deposits, receipt of shipment, and interpretation/dissemination of company directives when assigned as manager on duty
- When scheduled, act as the manager on duty to address customer service, vendor, or maintenance issues
- Led operational teams and was responsible for the store's visual standards
- Set the direction and goals for the day/shift when associates arrive for work
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage.
Sales Associate
Bath and Body Works
07.2017 - 10.2017
- Demonstrated excellent customer service skills by providing personalized assistance and recommendations to customers
- Achieved and exceeded sales goals through upselling and cross-selling techniques
- Assisted in inventory management and restocking of products to ensure availability for customers
- Collaborated with team members to create a positive and cohesive work environment
- Resolved customer complaints and issues in a professional and timely manner
File Clerk
Life Plus Health Care
01.2010 - 03.2015
- Keep records of materials filed or removed using logbooks or computers
- Add new material to file records or create new records as necessary
- Perform general office duties such as typing, operating office machines, answering phone calls, and sorting mail
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Find and retrieve information from files in response to requests from authorized users
- Scan or read incoming materials to determine how and where they should be classified or filed.
Education
Bachelors of Nursing -
Chamberlain University
Addison, IL04.2024
Nursing -
Northern Illinois University
DeKalb, IL12.2017
High School Diploma -
Loyola Academy
Wilmette, IL05.2014
Skills
- Organization
- Attention to Detail
- Time Management
- Critical Thinking
- Negotiation
- Active Listening
Certification
CNA - Certified Nurse Assistant
CPR Certification - Basic Life Support
Timeline
Intake Coordinator
Medcore Home Health Care
08.2021 - 01.2022
ITC Teller
West Suburban Bank
03.2020 - 08.2021
Universal Banker
West Suburban Bank
09.2019 - 03.2020
KeyHolder
Bath and Body Works
10.2017 - 09.2019
Sales Associate
Bath and Body Works
07.2017 - 10.2017
File Clerk
Life Plus Health Care
01.2010 - 03.2015
Bachelors of Nursing -
Chamberlain University
Nursing -
Northern Illinois University
High School Diploma -
Loyola Academy
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