Kristan Wells
Chicago
Summary
Dynamic Assistant Manager with expertise in customer service, inventory management, and team training. Proven ability to enhance operational efficiency and foster positive customer relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nordstrom Rack
Chicago
11.2021 - 12.2025
- Coordinated daily store operations and staff scheduling to ensure efficient workflow.
- Trained and mentored new team members on customer service standards.
- Monitored inventory levels and restocked merchandise to maintain product availability.
- Resolved customer inquiries and complaints effectively and promptly.
- Worked with management to create promotional strategies that increased sales event participation.
CSA
CTA
Chicago
04.2019 - 03.2021
- Delivered customer support through phone, email, and in-person interactions, enhancing customer satisfaction.
- Resolved customer inquiries and complaints, utilizing effective communication and problem-solving skills to improve customer experience.
- Maintained accurate records of customer interactions in the CRM system for future reference.
- Greeted customers, assessed their needs, and directed them to appropriate resources, ensuring timely assistance.
- Maintained cleanliness and organization of work area throughout shifts.
Front End Supervisor
Marshalls
Chicago
11.2015 - 03.2018
- Supervised daily operations and ensured staff adhered to company policies.
- Trained new employees on store procedures and customer service standards.
- Managed merchandise presentation to maintain a visually appealing environment.
- Coordinated inventory management and restocking activities for optimal availability.
- Assisted in developing team schedules to meet operational needs efficiently.
Cashier Team Lead
White Castle
Chicago
10.2006 - 05.2011
- Led cashier team to enhance customer service experience.
- Trained new cashiers on register operations and effective customer interactions to improve service quality.
- Managed cash handling procedures and maintained accurate cash drawers.
- Assisted with inventory management and streamlined supply restocking processes.
Education
High School Diploma -
Dusable
Chicago, IL06-2005
Skills
- Inventory management
- Sales strategy
- Merchandising standards
- Customer relationship management
- Customer service
- Team leadership
- Staff training
- Time management
- Problem solving
- Customer relations
Certification
Food and Sanitation
Timeline
Assistant Manager
Nordstrom Rack
11.2021 - 12.2025
CSA
CTA
04.2019 - 03.2021
Front End Supervisor
Marshalls
11.2015 - 03.2018
Cashier Team Lead
White Castle
10.2006 - 05.2011
High School Diploma -
Dusable