Kristal Thompson
Chicago
Summary
Customer service oriented professional, backed by medical administrative support experience. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Highly skilled Sales and Service Coordinator with proven experience in managing sales operations, customer service, and team coordination. Strengths include communication skills, problem-solving abilities, and a strong focus on client satisfaction. Demonstrated ability to build relationships with clients while ensuring smooth operation of sales processes for increased efficiency and profitability. Have positively impacted previous workplaces through enhanced sales strategies and improved customer relationship management.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales and Service Coordinator
Sephora
Chicago
06.2015 - Current
- Cash management.
- Inform patrons about any brand of makeup.
- Assist patrons with makeup.
- Teach patrons to apply the makeup.
- Closing procedures.
- Developed training materials for new staff on service protocols and systems.
- Assisted in organizing promotional events to boost product visibility and customer interest.
- Maintained customer records using CRM software for effective account management.
- Performed general office duties such as filing documents and answering phones.
- Performed administrative tasks such as filing documents, answering phones and responding to emails.
Cashier/ Sales Associate
Lucky Brand Jeans
Chicago
10.2012 - 10.2013
- Cash management.
- Meet monthly sales goals.
- Performed security procedures of merchandise tags, currency, and credit cards.
- Assist patrons with clothing choices and styles.
Cashier/Support Team
White House/ Black Market
Chicago
07.2011 - 09.2012
- Cash management.
- Helped patrons with merchandise.
- Shipped merchandise to customers out of state.
- Greet patrons as they enter and exit the store.
Customer/Layaway Associate
Marshalls
Chicago
11.2006 - 10.2009
- Cash management.
- Inform patrons of company policies.
- Performed partial payments and cancellation transactions.
- Stock and restock shelves.
Medical Assistant Externship
Southside Medical Center
Chicago
06.2006 - 08.2006
- Filed and retrieved patient paperwork.
- Performed patient vital checking.
- Prep patient charts.
- Schedule and reschedule patient's appointments.
- Sanitize office before and after clinic.
- Prepped and sanitize rooms before and after patient left.
Education
Nursing -
Illinois Health Career
Chicago, ILPre-Med -
Kennedy-King College
Chicago, ILMedical Assistant -
Moraine Valley
Palos Hills, ILSkills
- Accurate documenting
- Customer service oriented
- Customer records
- Account management
- Product knowledge
- Attention to detail
- Time management
- MS office
- Conflict resolution techniques
Certification
Certified Medical Assistant
Timeline
Sales and Service Coordinator
Sephora
06.2015 - Current
Cashier/ Sales Associate
Lucky Brand Jeans
10.2012 - 10.2013
Cashier/Support Team
White House/ Black Market
07.2011 - 09.2012
Customer/Layaway Associate
Marshalls
11.2006 - 10.2009
Medical Assistant Externship
Southside Medical Center
06.2006 - 08.2006
Nursing -
Illinois Health Career
Pre-Med -
Kennedy-King College
Medical Assistant -
Moraine Valley