Kristal Espinoza- Flores
Bloomington
Summary
At StateFarm, I enhanced communication efficiency by developing standardized response templates and improved team performance through ongoing training. Proven ability to multitask in fast-paced environments while delivering exceptional customer service and ensuring client satisfaction.
Overview
6
6
years of professional experience
Work History
StateFarm
Claims Associates
09.2024 - 09.2025
- Processed insurance claims by reviewing documentation for accuracy and completeness.
- Assisted clients in understanding claim procedures and requirements.
- Coordinated with internal teams to resolve claim discrepancies efficiently.
- Developed standardized response templates to enhance communication efficiency with clients.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Barista Trainer
Starbucks
07.2021 - 09.2024
- Trained new baristas on beverage preparation and customer service protocols.
- Developed training materials to enhance staff knowledge of coffee products and equipment.
- Conducted regular skill assessments to ensure consistency in service quality among team members.
- Mentored junior baristas, fostering a collaborative environment for skill development and teamwork.
- Collaborated with management to identify areas for improvement in training processes and staff performance.
- Prepared and served high-quality beverages in fast-paced environment.
Host
Herradurabloomington
05.2019 - 08.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations using dining management software.
- Assisted in menu knowledge, answering guest inquiries effectively.
- Coordinated with kitchen staff to ensure timely food service delivery.
- Adapted quickly to changing circumstances during peak service hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Phlebotomy
Heartland Community College
Normal, IL05.2024
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
StateFarm
Claims Associates
09.2024 - 09.2025
Barista Trainer
Starbucks
07.2021 - 09.2024
Host
Herradurabloomington
05.2019 - 08.2021
Phlebotomy
Heartland Community College
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