Krista Majcen
Lombard
Summary
Self-motivated Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
Work History
Client Experience Coordinator
Davey Tree
03.2023 - Current
- Responsible for answering incoming calls to aid customers with scheduling appointments, answering questions regarding contracts, accounts, payments and more.
- Enter in daily payroll, client and DOT filing, and additional office administrative tasks.
- Assisting the arborists with any projects and creating personalized productivity reports for the office and each arborist for their territories and sales.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Kept high average of performance evaluations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Assistant Foreman
Plant Tenders Inc.
03.2021 - 12.2022
- Delegating tasks to crew members on job sites while evaluating promoting crew member growth
- Completed planting of trees, shrubs, annuals and perennials.
- Maintaining open communication with clients to assure all needs are met.
- Managing customer accounts for current projects and upcoming developments.
- Responsible for company vehicle when traveling to job sites and product warehouses.
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Assisted in reducing project timelines through proactive supervision and clear communication with workers.
- Maintained high-quality work standards by providing thorough training and consistent feedback to crew members.
- Contributed to successful project outcomes with meticulous attention to detail in task execution and quality control checks.
- Streamlined workflow, delegating tasks according to the strengths and skills of each team member.
- Maintained a clean worksite by organizing tools/materials storage areas and disposing waste properly during and after the completion of each day''s work.
- Coordinated daily progress meetings with foreman, reporting updates on work status and discussing potential challenges or delays in project timelines.
- Reviewed project details to specify correct materials and equipment for job sites.
- Checked equipment to determine if maintenance was required.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Landscaping Aide
Marks Backyard Advice
06.2020 - 12.2020
- Responsible for maintaining and planting flowers, shrubs, trees and a variety of custom plants
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Revitalized garden areas by planting seasonal flowers, plants, and maintaining mulch beds.
- Handled hedge, bush, and shrub trimming.
- Demonstrated strong work ethic with consistent punctuality, attention to detail, and commitment to task completion on time or ahead of schedule.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Inspected gardens for pests, weeds and diseases.
- Excavating downspout drain tile trenches, and executing landscaper’s designs.
- Performed planting, watering, mulching, and edging of lawns.
- Adapted quickly to changing weather conditions while maintaining productivity levels in challenging environments.
Studio Attendant
Yoga By Degrees
05.2019 - 03.2020
- Supported promotional activities, informing guests of upcoming events and special offers.
- Proficient in customer service and attending to client problems
- Following strict health guidelines for sanitizing locker rooms and studios.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Utilized strong interpersonal skills to establish rapport with guests.
- Streamlined check-in process, reducing wait times and elevating guest satisfaction.
Climbing Arborist
Davey Tree
07.2019 - 12.2019
- Pruning, removing, and planting trees with the crew at various residential homes
- Proper time management and overall physical endurance to perform exceptional customer service in the arboricultural field.
- Felled trees carefully to avoid damage to property and landscape.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
- Maintained work vehicles and equipment.
- Used ladders, ropes, harnesses and other protective equipment to climb trees and to identify arboricultural pathology concerns.
- Optimized equipment performance with regular maintenance checks, decreasing downtime and increasing efficiency.
- Conducted thorough site assessments to identify potential hazards before beginning any work, minimizing risk to personnel and property.
- Maintained and operated wood chipper safely to minimize accidents and keep equipment properly functioning.
- Collaborated with team members to complete large-scale projects efficiently and safely, fostering a positive work environment.
- Preserved tree structural integrity with proper pruning techniques, promoting healthy growth patterns.
Studio and Front Desk Attendant
Cyclebar
08.2018 - 08.2019
- Assisting in sales, updating client profiles, friendly face to welcome guests
- Maintaining good time management when prepping each studio before classes
- Aiding clients to adjust bike mechanics to achieve maximum comfort before each class
- Promoting health guidelines by sanitizing each bike, locker room and open areas after each class.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Answered customer telephone calls promptly and appropriately handled needs.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
Bachelor of Science - Geological And Earth Sciences
Southern New Hampshire University
07.2026
Associate of Applied Science - Horticulture
College of Dupage
07.2025
High School Diploma -
Glenbard South High School
01.2010
Skills
- Time management
- Critical Thinking
- Problem solving
- Communication
- Adaptable to different environments
- Detail oriented
- Work Planning and Prioritization
- Relationship Building
- Microsoft Office
- Project Coordination
- Project Management
- Customer Service
Timeline
Client Experience Coordinator
Davey Tree
03.2023 - Current
Assistant Foreman
Plant Tenders Inc.
03.2021 - 12.2022
Landscaping Aide
Marks Backyard Advice
06.2020 - 12.2020
Climbing Arborist
Davey Tree
07.2019 - 12.2019
Studio Attendant
Yoga By Degrees
05.2019 - 03.2020
Studio and Front Desk Attendant
Cyclebar
08.2018 - 08.2019
Bachelor of Science - Geological And Earth Sciences
Southern New Hampshire University
Associate of Applied Science - Horticulture
College of Dupage
High School Diploma -
Glenbard South High School
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