Krista Lemaire
Springfield,IL
Summary
Diligent and enthusiastic professional with 5+ years of experience in customer service, childcare, recruitment, and office administration. In my current role as an Office Manager, I excel in team coordination, employee training, and clear communication. I am passionate about organization and efficiency and take pride in creating streamlined processes that support both daily operations and long-term business growth. I thrive in collaborative environments with strong leadership and am eager to contribute to a team that values professionalism, accountability, and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
ServPro of Bloomington-Pontiac
Bloomington, IL
02.2025 - Current
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated franchise interdepartmental communication and activities to support business goals.
- Monitored National Accounts program compliance and maintained required documentation.
- Oversaw franchise compensation and staffing plans to align with company objectives.
- Managed and dispositioned lead sources to support business development.
- Completed daily bookkeeping activities and prepared financial reports for divisional performance.
- Managed Accounts Payable, Accounts Receivable, and cash flow to ensure financial accuracy.
- Acted as Subject Matter Expert for all office-related technology and processes.
- Ensured employment file and records accuracy for compliance and audits.
- Administered payroll and ensured timely submission of Royalty Reports monthly.
- Maintained compliance as an Illinois Notary.
- IICRC Water Restoration and Applied Drying Certification
On-Site Coordinator
Express Employment Professionals
Ottawa, IL
08.2024 - 02.2025
- Supervised and coordinated 50+ employees across shifts to ensure operational efficiency.
- Developed and managed schedules, addressed staffing needs, and resolved conflicts.
- Conducted weekly orientations and enforced safety protocols to enhance compliance.
- Served as liaison between employees and clients, addressing issues and maintaining communication.
Advanced Course Monitor & Lead Children's Camp Coach
Iron Coyote Challenge Park
Bloomington, IL
05.2023 - 08.2024
- Ensured safety during high-energy activities, coordinating with children ages 5-13.
- Organized active schedules and transportation for childcare programs.
- Participated in safety and emergency preparedness training courses.
- Oriented guests to safety guidelines and equipment, and monitored for risk or distress.
Education
Bachelor's Degree - Sociology
Illinois State University
Normal, IL05-2024
Certification
Certified Notary Public
APRIL 2025 - APRIL 2029
IICRC Certification
MAY 2026 - MAY 2027
- Water Damage Restoration
- Applied Structural Drying
Timeline
Office Manager
ServPro of Bloomington-Pontiac
02.2025 - Current
On-Site Coordinator
Express Employment Professionals
08.2024 - 02.2025
Advanced Course Monitor & Lead Children's Camp Coach
Iron Coyote Challenge Park
05.2023 - 08.2024
Bachelor's Degree - Sociology
Illinois State University