Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Krissa Johnson

Belleville

Summary

Dependable professional considered a highly effective communicator handles various tasks simultaneously. A smart person with an eye on safety and promoting a calm demeanor. Organized and motivated employee eager to apply time and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable person with strong ability communicate. Able to work under pressure and stay level headed. Highly organized, proactive and punctual with team-oriented mentality.

Overview

9
9
years of professional experience

Work History

Server Assistant

Chili's Bar and Grill
11.2024 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.

Team Member

Victoria's Secret & PINK
06.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Phone Representative

Wells Fargo
12.2022 - Current
  • Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
  • Addressed customer complaints, identified causes of problems, and provided solutions.
  • Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
  • Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
  • Followed established procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Educated customers on product features and benefits while providing technical support as needed.
  • Ensured that all customer requests were handled efficiently in accordance with company policies.
  • Performed follow-up calls to verify customer satisfaction after resolution of an issue.

Assistant Server

Puttshack
12.2022 - 08.2023
  • Assisted in setting up tables and chairs for events.
  • Provided excellent customer service to guests.
  • Managed customer orders accurately and efficiently.
  • Ensured all food was served at the correct temperature.
  • Maintained cleanliness of dining area throughout shift.
  • Followed proper safety guidelines when handling food and beverages.
  • Stocked supplies such as napkins, straws, condiments.
  • Answered questions about menu items and made recommendations accordingly.
  • Performed opening and closing procedures according to company standards.
  • Assisted other servers with table bussing and resetting tables as needed.

Team Lead

Panera Bread
11.2020 - 10.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Collaborated with management team to implement new work procedures or policies.
  • Rotated through series of different stations based on team needs.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Retail Sales Associate

Kohl's
08.2020 - 01.2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Created price tags and merchandise signs for new items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Game Room Attendant

Incredible Pizza
10.2019 - 03.2020
  • Performed daily upkeep and cleaning of game room components.
  • Managed game room floor operations, assisting guests with arcade equipment.
  • Computed payouts for ticket dispensing games to guests.
  • Identified and removed out-of-order games from floor until fully operational.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.

Taekwondo Instructor

World Martial Arts Academy
08.2016 - 10.2019
  • Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
  • Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
  • Instilled discipline and respect in students, as well as proper dojang etiquette.
  • Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
  • Guided students through proper breathing, stance and fighting forms.
  • Assessed participants' progress, corrected problems and advised on better methods.
  • Maintained full schedule of classes for groups of different ability levels and end goals.
  • Promoted martial arts program to build and maintain clientele, to meet monthly revenue goals and to cultivate positive impressions of martial arts throughout community.
  • Applied training and motivational techniques to prepare students for competitions.

Education

Associate of Applied Science - Human Services

Saint Louis Community College
St Louis, MO
12.2022

Bachelor of Science - Biochemistry

University of Missouri - St Louis
St Louis, MO

High School Diploma -

Lindbergh High School
Saint Louis, MO
05.2020

Skills

  • Production Monitoring
  • Quality Control
  • Equipment Maintenance
  • Workplace Safety
  • Work Planning and Prioritization
  • Staff Training
  • Issue Resolution
  • Flexible Schedule
  • Teamwork and Collaboration
  • Giving Constructive Feedback
  • Goal Setting
  • Attention to Detail
  • Analytical Thinking
  • Problem-Solving
  • De-Escalation Techniques
  • Goal-Oriented
  • Complaint Handling
  • Product Upselling
  • Customer Service
  • Quality Assurance
  • Resolving issues
  • Loss Prevention
  • Display Setup
  • Cash Handling
  • Product Knowledge
  • Customer Assistance

Education and Training

true,other,other,false,other

Timeline

Server Assistant

Chili's Bar and Grill
11.2024 - Current

Team Member

Victoria's Secret & PINK
06.2024 - Current

Phone Representative

Wells Fargo
12.2022 - Current

Assistant Server

Puttshack
12.2022 - 08.2023

Team Lead

Panera Bread
11.2020 - 10.2022

Retail Sales Associate

Kohl's
08.2020 - 01.2021

Game Room Attendant

Incredible Pizza
10.2019 - 03.2020

Taekwondo Instructor

World Martial Arts Academy
08.2016 - 10.2019

Bachelor of Science - Biochemistry

University of Missouri - St Louis

High School Diploma -

Lindbergh High School

Associate of Applied Science - Human Services

Saint Louis Community College

Similar Profiles

CREATE PROFILE
Krissa Johnson