Kris Doersam
Sumner
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
USPS
Lawrenceville
10.2009 - Current
- Assisted team in resolving customer inquiries and complaints efficiently.
- Trained new staff on customer service protocols and best practices.
- Monitored service quality and ensured adherence to company standards.
Education
Some College (No Degree) - Office Administration
Herzing University
Dearborn, MISkills
- Customer relationship management
- Service quality monitoring
- Staff training
- Complaint resolution
References
References available upon request.
Timeline
Customer Service Supervisor
USPS
10.2009 - Current
Some College (No Degree) - Office Administration
Herzing University