Kourtni Carlson
GALESBURG
Summary
Responsible and friendly professional who listens to understand the needs of others and promote merchandise with practiced care and attention to individual needs. Focused, hardworking and organized as well as motivated with the desire to take on new challenges. Always maintains a strong and solid work ethic, adaptability, and exceptional interpersonal skills. Strives at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Bakery Clerk
Hy-Vee
GALESBURG
10.2012 - Current
- Assist customers in selecting bakery products and provided product knowledge.
- Maintain cleanliness and organization of the bakery display area and equipment.
- Restocked shelves with fresh baked goods and ensured proper product rotation.
- Trained new staff on bakery procedures, customer service, and product offerings.
- Listen to guests to understand needs and help each person select optimal products and services.
- Greet customers and provide exceptional customer service in a fast-paced bakery setting.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Answered store and merchandise questions and led customers to wanted items.
Direct Support Professional
DD Homes
GALESBURG
03.2014 - 06.2014
- Assisted individuals with daily living activities and personal care.
- Monitored client behaviors and reported changes to the team.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Education
Practical Nursing - Nursing
Carl Sandburg College
Galesburg, IL 08.2019 - 07.2022
Associate of Arts - General Studies
Carl Sandburg College
Galesburg, IL 08.2010 - 07.2012
Galesburg High School
GALESBURG, ILSkills
- Customer service
- Product knowledge
- Bakery operations
- Cooperative and friendly with others
- Responsible and strong, persistent work ethic
- Empathetic to others
- Respectful and professional inside and outside the work place
- Responsible and active listener
- Communicates and responds professionally in escalated situations
- Always ready to help and motivate others to make a positive impactful difference
- Willing to learn new skills and responsibilities
- Respond positively to constructive criticism and work hard to excel in whatever I’m working on
- Spread positivity to others
- Emotional supporter
- Team collaborator
Timeline
Practical Nursing - Nursing
Carl Sandburg College
08.2019 - 07.2022
Direct Support Professional
DD Homes
03.2014 - 06.2014
Bakery Clerk
Hy-Vee
10.2012 - Current
Associate of Arts - General Studies
Carl Sandburg College
08.2010 - 07.2012
Galesburg High School